Sunrise Kitchen — Restaurant in Deming

Disappointing Experience at Sunrise Kitchen

I recently had a highly disappointing experience at Sunrise Cafe, and I feel compelled to share my encounter. I placed a phone order for pickup, and from the moment I walked in, the older lady at the cashier exhibited a lack of courtesy. Despite being next in line, she took a customer’s order behind me, only acknowledging my presence after her coworker pointed it out twice.

Upon receiving my order, I discovered it was incorrect and missing two pancakes. This mishap was not only inconvenient but also frustrating, especially considering I have a baby. Upon my return to the cafe, I was met with negative stares when I explained the issue. Although the lady at the counter offered to fix the order, she failed to bring it to me as promised, prompting me to retrieve it myself.

To my dismay, the issues persisted with the second order. I realized they had split and reheated the eggs from the initial order. When I called seeking a refund, a different lady insisted that was the best they could do and offered to have the owner call me. Frustratingly, she hung up when I pressed for her name.

The overall lack of customer service, unprofessionalism, and the questionable quality of the food have left a lasting negative impression. It’s disheartening to think that, despite being regular patrons, we were treated so poorly. I sincerely hope that Sunrise Kitchen addresses these issues promptly, as no one should have to endure such an unpleasant dining experience.

UPDATE**

I returned to Sunrise Cafe later that day to address the issues with my order. Unfortunately, the experience did not improve. The staff, seated at a booth, once again ignored my presence, and the two ladies from earlier walked by without acknowledgment. Politely attempting to get their attention, I was met with a disrespectful response, with one of the ladies saying, "we know why you're here" in a nasty tone.

I explained that I only wanted to drop off the food and leave my contact details for the manager, as I was in a rush. The response was dismissive, and when I mentioned my intention to share feedback, it was met with further disregard. My husband took over the interaction, and was finally given a refund. This should’ve been handled initially, it's disheartening that the situation escalated instead of being resolved immediately. Both women were dismissive but the one to the right of the photo had the most disgusting attitude.

After over 15 years in customer service, I find this treatment unacceptable. Despite the opportunity to make things right, the staff chose to escalate rather than rectify the situation. Regrettably, I cannot see myself returning to this...

First time there. Food is excellent. Like really really good. But the service left a lot to be desired. The first older lady tried to take our drink order and when I asked if there was pulp in the OJ, she had a hard time understanding what I was asking. I felt bad for her and I think she was embarrassed because she doesn't speak much English. When she got the gentleman to come over and get our order, he had an attitude worse than a toddler being told no. He was cold and made all of us feel unwelcome. He rolled his eyes while we were ordering as well. I observed that he was kind to every other table in there but when he came back to ours it was like a switch was flipped. Overall, the food is delicious for sure but if that is the service we will get when we go, we...

I had the cheese enchilada plate and my husband had the combination plate. Salsa verde and homemade tortilla chips were complimentary, tasty and mild. Service was friendly and efficient. The casual restaurant was clean with basic Mexican decor. The food was served piping hot. I had one red (fairly hot) and one green (mild) enchilada. Both were wonderful along with a small salad, beans, rice and a slice of toasted french bread (?). We also ordered two flour tortillas. We are both from San Antonio, Tx. and have eaten at many Mexican restaurants. Everything considered, this was one of the best I have eaten at. My husband said it was the best Mexican food he had ever had. The total bill was $17 plus change. We...