Casey's — Restaurant in Dixon Township

we waited 2 hours for our pizza to be delivered calmly called a few times no one answered finally someone did and said they weren’t at the store which is weired because it’s a company phone.. any ways had to drive their. On arrival I simply asked hey did you happen to get an order for such name? And the lady said yea we did we were their twice which isn’t true because I was their the whole time. I asked nicely you sure you had the right address she said absolutely had the right address I then said no must of got them mixed up then because you were never their the most rude individual I’ve ever met especially at as a Caseys employee the worst service I’ve ever had she also said to never order from their again because they wouldn’t honor the service absolutely disrespect !! Dixon Illinois about 7:30 745 in case corporate wants to...

The Casey’s app must have glitched because I tried to place a delivery order (which had FAILED (the app said “Cart not found”)) but after I placed another (successful) order, I was charged for BOTH and was sent TWO order confirmations! Then, when I tried to call the store and cancel one of them like the order confirmation email SAYS TO DO, the rude worker who took their sweet time to pick up the phone told me there was nothing he could do on his end since it’s all delivered through doordash, when I specifically told him I used the Casey’s app to place my order. Now I’m short $70, and stuck with two orders being sent to my home with no way of canceling one since the doordash link does not connect to my personal doordash account. Very poor customer service and a...

This is for the store in Dixon IL. For service, how do I rate “non-existent” ? It’s May 19 at 9:10 PM. Do you know where your cashier is? Neither do we!! There is literally no one behind the booth and many customers are awkwardly looking around, trying to figure out where she went. (There was somebody when I walked in). But leaving the counter completely unmanned is a security problem. I put my stuff down and left.

There’s a couple kids in the pizza area, one is slouched over, talking. Why not cross-train them so that one can cover the front of the cashier disappears?

In the past, I’ve been there and it’s understaffed with one person and a long line of customers. It was exciting at first to get this new store, but the poor service...