VIVA VILLA MEXICAN GRILL — Restaurant in Duncan

Have enjoyed walking in restaurant and placing a to go order every time for myself and coworkers for lunch while working night shift at a near by local manufacturing facility. Always placed my orders between 9-9:45pm as I try to order as late as possible due to our lunch isn’t until midnight, but tonight for the second time in less than a month this one waitress tells me they closed kitchen early and that they are now closed. The first time this happened I thought okay maybe a slow night, and I have been there several other times between this time and last and dealt with other waitresses with no issues. The very next encounter with that same waitress and she tells me they closed early at 9:30pm but I look at my watch and it says 9:10pm and she says the kit he. Is closed as I can hear and smell food cooking. I have to leave work to place these orders and wait for them and because she had issues taking my orders in the past because or a language barrier she finds it easier to tell me they are closed. I will never return to this restaurant and I will make sure my family drives the extra couple miles and goes to my next favorite Mexican restaurant in Duncan as well as make sure I tell everyone from work not to go to this place and word to mouth is the best advertisement. It’s a shame as this place has great food and most waitresses are awesome there and now that one person ruins it and I will gladly take my business down the road. I know they were open as I watched 15 minutes later as I drove by that another customer was there walking out with a bag of food. Just not right and very sad to lose a favorite place to go but on principle I won’t be going back and many others if I...

They were SO busy today at lunch and I think the 2 servers, the manager in the grey shirt and the hostess did amazing. Our Server was personally, Joselyn and she was fantastic!

I think people forget to give servers a little grace, especially when they’re clearly short staffed and trying their best! While waiting for my table for 4, I saw and heard THREE people go back to their tables; take their $2-$3 tips they left off their tables and paid their bill because the Restaurant ran out of smaller bills. AGAIN, the restaurant was packed at Noon; including the bar. Not a single seat was opened when we walked in - there was actually a line out the door. The girls were frantically going through their personal tips to make change for the drawer because people were complaining about two dollars. It’s appalling to see not one, not two, but three people NOT tip over $2-$3 worth of change.

I gave the only cash I had in my wallet ($4) just because a woman was BERATING the young girl over $2 because they didn’t have change.

These three girls, the guy working and the cooks all deserve praise! As someone married into a family that owns a Restaurant, you all did amazing. Jocelyn, we’ll be back and will ask for...

Terrible service! We’ve been to this place 3 times. First time food and service was amazing. Second time food was still amazing the SERVICE WAS TRASH! We decided to give the place another shot and we went in today and we were not greeted at the door we waited a few minutes than a man walks by us and says sit anywhere and continues to walk to his existing tables! Mind you we they have a sign that say “please wait to be seated” . We sat down and we needed a high chair and waited for the waiter to come to our table and he didn’t after he serviced two tables I politely said in Spanish “excuse me can you come over here?” And he looked me dead in my face and rolled his eyes. My father than went to grab a high chair and asked the guy in Spanish “are you the only one working” and he rolled his eyes and smirked. Then he proceeded to walk to the back and STILL DIDNT SERVICE US . We WALKED OUT ! Twice we had terrible experiences and WILL NOT BE BACK. that’s terrible because the...