Dutch Bros Coffee — Restaurant in Eagle

Tried to use one of my old full punch cards I've been saving for when I was broke. In the midst of starting my own business, unfortunately, every dollar I have is tied up in the business. I was having a bad day and found my last 2 full punch cards and was so happy I could go to dutch and get my favorite drink to lift my spirits. Only for the RUDE runner to laugh in my face and said "ya so we haven't taken those in over a year" not sparing any judgement in her face and smirk. I told her it was all I had and she smiled and said "sorry no coffee for you" and walked away. It was the most embarrassing and rude Dutch Bros experience with an employee, or any customer service employee I've delt with in that type of situation. There is no expiration on the stamp cards, so getting a snarky and judgy response for a question from a place where the people are usually really nice showed me how this company used the pandemic as an excuse to turn itself into a urban money making monster like starbucks, no longer caring about customer experience. I'll be taking my coffee business black rock coffee bar, they are much more professional with the way they handle customers and don't hire people who enjoy mocking someone in a less fortunate situation. Especially at a place where they REMAKE YOUR DRINK FOR FREE IF YOU DONT LIKE IT....

LOVE this location. Unfortunately the reason why I rated this location 2 stars is because I went through there yesterday, (03/12) and ordered my medium oatmilk honey kicker - absolutely delicious, no complaints. However, my mom went through about an hour later, ordered the same drink (we both had the same man make it - red head with some facial hair) and he told my mom it was made with oatmilk when in fact it wasn't. (We can tell what milk our drinks are made with by color). Now I get it, places get busy and things get messed up. But as a person who has worked in the food industry, if you don't know exactly what you're handing your customer and you say it's the correct order when in fact it's not. SUPER unprofessional and it takes your customer service down a few notches. We don't spend almost $7 on our drinks to have to dump them down the drain. If things need to be double or even triple checked, then do it. I HAVE to have oatmilk as I have a severe dairy allergy and I come to dutch because they are THE B O M B - same with my mom. But I'm a little ticked off as this is not the first time this has happened. Your customers know what their drinks are made with just by the color of the drink - if you are asked if it's made correctly, make sure it is. Check...

I drink Dutch every morning for the last 10 years, I recently moved and this location is the closest to my new house. I’ve been going to this location for 7 months, today I had an important appointment that I had couldn’t be late for, I gave myself just enough time to grab my coffee. The line was extremely long at least 16 cars deep. So I parked and walked up, mind you it’s pouring rain and 30 degrees. So I’m the only window order, placed my typical drink, even discussed how I was in a rush. Also tipped my usual amount and waited. I counted at least 8 employees working. 6 minutes past, then 10 minutes and the car line keeps getting longer as I watched people that were in their car just pull up and get coffee before me. I had to ask one of the girls to just refund my order, because 12 minutes for a walk up coffee is insane. She looked me dead in my eyes and said ya.. we don’t prioritize walk up orders.. I then asked where my order was in the line and she said after all the cars have gone through the car line. If you guys don’t have the staff to handle one walk up order, probably should just close that walk up window. Also when she handed me my change she shorted me the tip and muffin top. I’d recommend driving a little...