Subway — Restaurant in East Jordan

I don’t typically review places, but I just feel like some things need to change. First I want to say, the manager who is (or was?) in charge is absolutely wonderful! However, I have a few consistent issues with this location. The first is the cookies are never ever made. Even if they have all the time in the world to prepare them they don’t. Several times I have order cookies through the app and more than 6 times I received a phone call shortly after stating they don’t have chocolate chip cookies left. Today I put my order in and about an hour later came in to pick it up and was told I couldn’t receive any of my 10 cookies because they just went through a “lunch rush” I get it, things can get busy. But they had over an hour to make sure that cookies were prepared and set aside for my order. I have spoken to the manager directly about this prior to this and she told me there is no reason more cookies can’t be made. The staff is just choosing not to cook more. And that if I am ordering ahead I should be able to get my cookies with no issues. The second issue is the app has no way of ordering a large drink with a meal and they do not allow you to pay an up charge for a larger drink. This is no fault to the location more to the app itself but please someone add...

I went into subway for lunch at noone on 04/24/2024 2 hours after they've been open they didn't have wheat bread, they didn't have chicken, they didn't have guacamole, they didn't have any cookies made, Noone was friendly, and after all that I had to pay more because the sandwich I get is usually just over 10 dollars but the sandwich I got was over 13 no discount for inconvenience no I'm sorry for inconvenience, the service today was unacceptable and the level of unprofessional unprepared is just wrong if you're gonna be that incompetent close for the day or atleast till you get stuff prepped...

Always a great place to go for a quick meal in East Jordan. Fresh bread, fresh veggies and the soups are so yummy! The broccoli and cheese soup is the best! The service is great - friendly, cheerful and helpful. They will even help you make a choice if you can't decide! That's part of small town hospitality! I recommend stopping in EJ Subway for your next lunch, boat trip or picnic. Why cook when you can order something healthy...