Sandy's Bar B Q — Restaurant in East St. Louis

My baby moves onto her college campus in Ga in a week. The only thing she asked for was a snoot from home before she left. We live in Tn most of the year. I got up and drive her 4 hours today to get a snoot. There aren’t many options left so this was the pick. He’s consistently rude because we are rarely in town so it’s always the same. Trying to support anyway, I overlook. I’m done. Today, the lady before me ordered two polish. I ordered two snoots with extra sauce, which is what I always order when I’m here, and I added a rib/snoot combo. He’s doing orders and making them by himself and doesn’t have an organized method so he gets confused. The polish order is ready and he argues with the lady who paid for them that the girl in the shorts ordered that. Her and I are baffled and looking at each other. Then he finally concedes and tells me I’m responsible for my order. Sir, I didn’t pay $32 for two polish!! We know what we ordered! You’re the one confused. Not once did he apologize to the lady. Finally my order is up. He hands me sauce on the side but he’s inconsistent in how he handles extra sauce so no big deal. I go to car and my daughter opens her snoot. It’s missing sauce. He got the request wrong this time. No big deal. I go back in and wait for him to come to the window to ask for the sauce to be on the snoot as well. He goes off. Tells me I need to specify and that I asked for it on the side. He’s incorrect and confused again. I can’t eat a snoot unless it’s drowned in sauce so I’m definitely never asking for one sans sauce. 8 hour roundtrip for this foolery. I never raised my voice and was never rude. He doesn’t care. He disrespectful and entitled. I miss the...

PATRONIZE AT YOUR OWN RISK The guy's (I guess owner, I hope not) attitude is horrible...ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!! I will NEVER patronize this place! I'd give it a zero if I could! I ordered 2 rib tip/snoot combos, 1 with no sauce no bread. He kept saying you want 1 with sauce and another with sauce on the side. I said No, I want 1 with sauce (like it comes) and the other no bread/sauce (simple enough, huh...i guess not). His attitude was already trash while taking my order (short and huffing and puffing, claiming it's hard to hear, well drill more holes so you can hear better or hire help). When my order comes up, he had both without sauce. I said that's not what I ordered...he got upset and said that's what you ordered. I said No, the young lady before me asked for sauce on the side and you messed up her order by putting sauce on it. He really got upset and gave me a refund. Cool, you did me a favor!! He's going to mistreat the wrong one on the right day!

Response to bitter worker: you repeated my order and I told you it was incorrect. I repeated it 3 times(you kept repeating it wrong). The last time i repeated, you got irritated and slammed down your pencil/pen and said ok have a seat. I matched your energy. Obviously you can't take when your negative energy is matched! It's sad the gentleman in there said you're usually worse than today. The lady came back inside because her order was wrong but she left because you took too long to acknowledge her and she didn't want to deal with your horrible attitude. As long as I'm away from your misery, my days can't help but...

I went to Sandy's yesterday thinking I love this place. I hadn't been in awhile because I didn't stay near by. But once a realize I wasn't to far from it I had to go. But needless to say the service was horrible. I call first and got a bad attitude from owner. I then went there thinking that I would still get good service. I WALK in TO MORE BAD ATTITUDE. The owner was yelling at a older man about his order and when I walk up yo order the conversation was rude and ugly as I order from the beginning to the end. I even heard him tell a lady that walk in rudely that it would be a while. I was so disappointed I WILL NOT EVER GO BACK THERE, because I had never experienced such bad service. The food wasn't even like it use to be he put bread on top and bottom to make it seem like he was given you something. The snoots were good but the tips was chewy needed to be...