Ironwood Steakhouse — Restaurant in Eden Township

Disappointment This is a long review so here are the key points if you don’t want to read it all: Atmosphere was meh. The table was tall compared to the wheeled seats and short compared to the booth. Since these were at the same table it created an uncomfortable arrangement for people sitting together. Service was painfully slow. Many times, it felt as if our requests and our table had been forgotten. The food that was cooked correctly was FANTASTIC, unfortunately the chef seemed to have trouble cooking beef to temp. The online menu is very misleading. The items we wanted were not available, even though they were on the online menu from the restaurant. Now my review. I would like to add that we once really enjoyed coming here. It has always been our “special occasion” go-to and, since it is over an hour away, we only go on very special occasions. When we arrived for our 6 p.m. reservations we were immediately taken to our seats even though we had arrived about 10 minutes early. They were uncomfortable as I mentioned earlier. I am 5’3” and I felt like a toddler, the table came up almost to my underarms, making it difficult to enjoy my seating. My husband sat on the booth and towered over not only me, but also the table, making conversation uncomfortable. We waited for quite a while to have our drink order taken and, in that time, made a decision on an appetizer. When our server came to take our drink order we had to stop her from leaving the table so we could place our appetizer order. We then waited another 10 minutes for our drinks that we had ordered. While I understand there is water provided on the table, we didn’t want water. Then we waited another 5-10 minutes on our appetizer, which was delivered quickly and we were not able to place our order, even though we were ready. Before we went to the restaurant, we both decided we would have the filet. This was on the online menu provided by the restaurant. Unfortunately, this item was not on the menu. Neither was the beef medallions with crab, neither was the mushroom Swiss or the pizza burger. So, I settled on my 5th choice of the Ironwood Burger ordered medium well. We also requested more drinks and waited over 5 minutes with empty glasses. Please note, I am most understanding if a server is busy. This night and crowd were not conducive to waiting for drink refills. Our food came out about 30 minutes after we ordered and I realized I didn’t get the tomato jam that was supposed to come with my order. After requesting it from our server, I waited another 10 minutes, only to see her going to multiple other tables then finally coming to ours to say they were “out” of tomato jam. I would like to add that not only did we receive tomato jam with our appetizer, but I also saw another table receive it as we were walking out. Luckily, this became a moot point when I cut into my burger (ordered with no bun) and realized it was cooked rare. When I finally got our servers attention again and told her I ordered the burger med well, she immediately stated, “I can assure you, if you said medium well, that’s what I put in.” She then offered me a dessert or for the kitchen to make me a new burger, as if this happens often enough, they have a protocol for such a situation. Since everything else had taken so long, I asked if we could just have a 50% discount on my meal and our bill. Another 20 minutes after this request we were FINALLY on our way, 1 hour and 40 minutes after arriving. So, while my husband’s plate was wonderful, and my brussels sprouts were delicious, they certainly weren’t worth the $9 we ended up paying for them. Sadly, this will be our last visit to Ironwood. We were so excited to enjoy this meal, unfortunately the experience was a complete...

A case of 'mis steakin' identity?

Was there on a Friday night in January. Only a few tables had patrons while we were there. Our reservation was at 6 PM.

First look you may think this is an upscale restaurant. However, typical of these types of places in small towns, they only live up to the hype in name or concept only.

Decor nice, friendly, warm. Two fireplaces. Clean. Linen table cloths and napkins. All topped off with....brown paper table coverings. Ruins the (I believe) intended ambience by giving it a Roadhouse type feel. I had to look to see if peanut shells were acceptable on the floor here. I looked when I took off my sweater, because DAMN! It was hot. I was sweating with just my shirt on, and I'm usually very cold.

As I said, our reservation was at 6 PM. We were quickly seated. Our table was preset. The waitress took forever to introduce herself to us. She was nice, happy, and polite. However, the service was VERY slow. It took us over three hours to eat our meal. I don't want to blame this on the waitress, as usually long food times are based on the kitchen. However, we frequently had empty drinks, and went long periods without seeing the waitress. As I previously stated, there were many more empty than full tables, so I don't know what the delay was.

The menu is quite an anomaly. Here again, it's hard to see what the owners are trying to convey here. When I hear steakhouse, I expect to see many steak options on the menu. There were....three options. All of them plain: sirloin, ribeye, and strip. No size variations or other cut options. I felt like I was at Appleby's. Far more selections of pasta/seafood/chicken than steak. And what steakhouse doesn't offer baked potatoes and a filet option? Again, weird mashup/contradiction.

Oh, wait, there's more. They did offer a filet as a "chef's special." That is what I initially ordered. Twenty minutes later, the waitress comes back and says that "they just served the last of the filet special."Mind you, the place wasn't even a quarter of the way full.

I ended up choosing the strip steak. It was fair to poor at this price point. Thin cut, ordered medium, it was medium well. Chewy, fatty, and outside of whatever little garnish they put on the top with a sprig of rosemary, the steak had minimal flavor. The Texas Roadhouse signature sirloin is half the price and far better in every way. In fact, I would prefer it over this place in every area except decor.

Wine selection was fairly plentiful. I have no problem spending $100 on a bottle of wine for a special occasion, however $55 for bottom shelf Cabernet is a rip off. At least charge less and disguise it with a corking fee.

Desert was fair. I love peanut butter pie and the waitress could not stop raving about it. As I said, it was just...fair. I've had better pie at greasy spoons who have their mom bake them at home.

Oh, another confusing Identity concept was the old lady on the piano trying to play contemporary music. Not the kind of selections you would expect from a place trying to be more fancy than it is. This establishment is not terrible, but is terribly confused and ill refined. In a bigger city, this concept would flop in short order. Since the other "upscale" option in Tiffin has fallen by the wayside since COVID, this place may...

Tonight we were waited on by Tiffany. She was a great waitress until I asked that my rare steak be refired to medium like I had requested. She lost it and even went as far as to say she had waited on us previously and she knew I was asking so they would comp my meal like the last time. OMG! First of all our last waitress was Jamie. Secondly we have NEVER had our meal comped and I didn't ask for this one to be.( I just wanted a steak that I could eat) Third, who comps a $40 entree for for an undercooked steak just throw it back on the grill. I have my receipts and would love to bring them in to show proof that I have always paid for my meals. To insinuate such a thing was horrifying to me and my family. I appreciate that she made me feel like some scammer because I didn't want to eat a rare steak. She took my meal off the bill when I told her I would pay. I was done arguing so it is what it is. You may want to rethink allowing such behavior in the future.

*Picture is my rare steak after thr refire. It's still rare.

• Don't leave a review on their Facebook page. They will block you. Sad they couldn't reach out. Sorry your waitress was rude over an undercooked steak and its my fault. Sorry me and my CHILDREN were accused of trying get a free meal because my steak was undercooked. Sorry we were left absolutely speechless over the childish way your...