Subway — Restaurant in Edna

Every time I stop at this location I always get the same 6in flat bread and I always get charged extra. Today I asked the young lady with the red hair why there were extra charges for bacon and avocado if the sandwich already rings up on the computer with those specific ingredients. She said the sandwich didn’t ring up like that anymore, I told her I was looking at it on the screen. Then she said well it’s extra because you got a flat bread and the #40 only applies to sandwiches. Then I said yea the top of the menu says “sandwiches and wraps”. Then she said well you got a foot long wrap because we can’t cut the flat bread in half. I am literally holding a flat bread that I saw being cut in half with my own eyes. The unprofessionalism and the way this young lady will gaslight you is insane! She had every reason under the sun to make the charges add up, yet they didn’t! So I decided to up load the receipt because none of her reason make any sense. The menu specifies the #40 “turkey bacon avocado”. She could not give me a logical explanation which is why I decided to give this location a review. There is a clear demarcation line where the flat bread was cut in half and as I mentioned, I saw the girl preparing my wrap CUT the flat bread as I asked for a SIX INCH flat bread. I SAW her with my very own eyes! Perhaps their staff has been trained to up charge on ingredients that you’re already paying extra for as it is, the 6in flat bread rung up for 8.09 which is more compared to other sandwiches and wraps. The reason being…. Because it comes with bacon and avocado therefore, it is more expensive. I don’t have a problem paying extra for quality ingredients but there is a difference between paying 8.09 for a TURKEY BACON GUAC flat bread and then on top of that still getting charged an extra 1.25 and .85 when the sandwich already comes with it. That’s just a scam. Not sure if it’s a managing issue, if it’s the franchise owner or if it’s subway as a corporation. My husband and I travel all over Texas for business purposes. We constantly stop at subway locations and this is the only location that always adds additional fees for an already uncharged sandwich/flatbread do to the bacon and avocado. You’re better off driving one more exit up ahead there is another gas station with a subway that doesn’t...

This review is based solely on my experience and personal opinion.

We went to this Subway on Monday 7/26/21.

FOOD/ DRINKS: we ordered two veggie sandwiches. foot-long 9 grains bread and a mix of vegetables and greens. it was good even though we did not get any cheese on top as we wanted. but still good. when we went they had no small size cup, so even if we paid for a small size drink, we ended up getting a large size drink (the only available that day).

ICE: they have the good ice!!!! the have the small cubes ice, that we love!!!!

CLEANLINESS: the tables and benches were clean, but the floor wasn't. they had a whole bunch of chips crumps, onions and some other stuff that you don't want to see while eating. (reason for the 4 stars).

PLACE: The place is small and cute. pretty neat I would say. they have tons of chips and the drinks station is shared with LOVE'S ( they are in the same building).

STAFF: there were 3 girls. the one that served us was nice, friendly and a big smile (she was earing glasses). she welcomed us, unlike the other girls, she was very pro-active and smart. she just misunderstood what we wanted so she ended up putting a whole bunch of cheese on the bottom (while what we wanted was some cheese on the bottom and some on top of all the other ingredients. she gave us a good amount of napkins and said "thank you, buy". the girls that was at the cash register wasn't nice and actually pretty dry and when our server told her they needed to clean the floor she replied "I'm not going to do that, I don't care". which is something that you don't want say in front of the customers. but obviously she really did not care. (this is a reason for the 4 stars).

LOCATION: it is in the same building with the LOVE'S store. so you can use their restroom (very clean by the way) and their drinks station, very clean too.

CONCLUSIONS: I would definitely go back there and hope the manager reads this...

Short handed or got busy around 9:30 -ten right after they let one girl go home and she seen they needed help and she still left her team mates hanging with a line outside to the door like busy! But never the less they pulled together to get us outta there but the chick that came to help out solo Dolo over there had a attitude problem and wasn't very polite and that's the 2nd time this week she's jus been Rude and rolling her fake lashes..... Even if uve had a bad day "take it from someone, who has worked at speedy stop in El Campo tx, " you tuck that stress n yo pocket and smile and work as a team with a A damn smile and thank you have a nice day and apologize for the hold up.....

I hated this saying but I understand it specially now in a different light....

Customers always right...

Girl is way to pretty to have such a...