TC’s Ice Cream — Restaurant in Elba Township

WAS a great place for for ice cream and frozen custard. Key word was. It's a 60 mile round trip for us, but it WAS worth it. Earlier this summer we drove 30 miles after lunch for an ice cream desert......Except their hours have changed, and they dont open until 2:00 now. We knew something was up, or had changed. What is up is their prices!! FAR greater than the rate of inflation. So we paid over $8 for 2 ice cream cones, and got our card punched ONCE. They had been punching the cards to match the purchases. In other words, 1 cone, 1 punch, 2 cones, 2 punches, etc. Now, you get 1 punch per visit.....Except now they don't punch the cards at all, and stopped honoring cards completely, even if you have them mostly punched! So then I asked a counter girl about customer appreciation day, and was told yes, they still had it, and it was to happen Sunday September 14th. So we drove the 30 miles (again) for appreciation day, only to find they were closed. Frankly, you couldn't do too many more things in such a short time to bury your business!! If I was the former owner, and had worked all those years to build a respectable business reputation, Id be furious at how these new owners were absolutely ruining the reputation I'd worked so hard to build. I'll NEVER go...

Very disappointed. We come here very often and generally the staff is very nice and friendly. We stopped by, because we heard they had great burgers, and unfortunately they were undercooked. I absolutely understand that mistakes happen, although what I don’t understand is the rudeness that followed. We showed the girl with dark hair and a purple shirt the burgers and they said that because there was a bite taken out of both there was nothing they could do. They later asked if we wanted them to redo them and they only made one, but refused to do the other. As I work in a customer service based job, I understand that customer complaints can get annoying, but to make us feel bad about food that we payed for is not ok. 5/28/2022...

If you're giving this place a negative review because your custard cone melted before you got home on a hot day... your opinion is invalid. This is the friendliest, quick servicing location for delightful treats. The staff is primarily a younger generation serving the general public. For such a small location, their variety will astonish your sweet tooth. Currently, the location requires cash only but the selections are reasonably priced for the quality of the quantity. Don't get a Mcflurry or ice cream cone anywhere else (their machine is usually down or broken). Get your cold, delicious custard cone here and share some memories with the family. Your staff is still the best in...