We should have left when we walked up to the host station and there was a 10min wait for a place that was 1/2 empty. BUT because I was a server for 5 years I figured, maybe they are slowing down the service so they donât overwhelm the kitchen.
Our server showed up after we asked another server who was going to wait on us after about 10mins. When the gal did show up we asked her if she could front load some fries for our hungry toddler. We also asked for water and a couple of beers.
The fries took quite a while and came out cold. Normally Iâd send them back but my kid was hungry so we went with it. The server forgot our water so we asked her for waters again.
She took our order a cob salad with blue cheese and a dozen oysters and left.
While waiting for quite awhile for our order (which seemed simple to us) we drank our beers and asked for another round and I reminded the server to please bring us waters. She nodded and left.
Our food came before our second round of beers with the wrong dressing and no spoon for preparing the oysters. So we asked the server for blue cheese, a spoon, and WATERS.
She left⌠after about 10 mins she came back with a spoon blue cheese and ONE glass of water. I gave up on the water for me at this point. And I asked her where our beers were? It has been nearly 20 mins. She advised that there was only ONE bartender. (There were 2 people at the actual bar and by this point the restaurant was at 1/4 capacity) and I just sighed.
Whatâs funny is I heard her ask another one of her tables if they liked their food and the gentleman politely said⌠âNo, not really. It was not goodâ she just apologized and gave them their bill đđ. Never saw a manager, never came over to them to see why.
She asked us the same question and I just shrugged. We ran out of that place.
Hit the local places. The resort restaurants are not good here and the management is non-existent.
Which sucks because EVERYTHING else at Massanutten...
   Read moreCame here for New Years week and just left this morning. Dined at Splashâs on New Years Day. Definitely expected it to be busy so when the hostess told us it would be a 10-15 minute wait, it was not a big deal. She took our name and phone number and said theyâd âcallâ us within the timeframe. Mind you, she took our phone number down. So we decided to walk around and kill time and take a peak at the water park until we were called. 20 minutes goes bye and nothing. So we go back upstairs to check. Only to find that sheâs just physically calling out tables by name (not phone calling them). So multiple tables were sat before us even though our name was the first one she took down. When I brought it to her attention she simply just said âohâŚI called you alreadyâ. Then proceeded to sit us anyways.
The service besides that was great, our waitress was attentive and friendly and they were doing Bingo and offered us cards to play which was fun. My husband ordered a burger, I got the fried seafood platter (BIG mistake) and our son ordered the kids hotdog. Everything was good, paid and left.
The reason behind the âbig mistakeâ with ordering the seafood platter is that within 30-45 minutes after leaving and returning to our room, I was immediately hit with the worst food poisoning Iâve ever experienced in my life. Spent the whole night uncontrollably sick, the next day wasted in bed with stomach pains and constant throwing up.
Mind you this was our FIRST full day at the resort. We did not return to any of the other onsite restaurants and stuck with eating offsite. If I ever do go back to Massanutten, I definitely will NOT be eating at any of their onsite restaurants again.
I will also add that I did mention it to other staff members on a different day and just received a âoh noooâ as a response.
For a restaurant thatâs supposed to be mostly âseafood themedâ, I would definitely stay away from...
   Read moreFirst i would like to warn you on this place the atmosphere is great if you looking for a place to have drinks the vibe is great , me and my family of 4 went for dinner and paid $150.00 for dinner, very disappointed with food, service and the cost of what we paid . I recommend making grocery and having it at your resort. I order a appetizer of oyster i ate them in 2 minutes the price was market price which was $35.00 for 12 , I order a crab cake dinner which was market price which was $35.00 i could of bought from a grocery store and put in oven on plate was suppose to been Cole slaw and the rice seem to be cooked in microwave , my husband order jerk pork chop which was bbq sauce $35.00 bulks, my daughter ordered hot dog that was disgusting and fries with a side of shrimps that came with 3 small broil shrimp for $5.00 , The restaurant isn't what you think . I cant believe this place is open , If i do ever attend this place it would be for drinks only . I dont want an apology for service i would like a refund of my money i spent here also to warn people it is not what you think and to think twice before you eat here.I was going to order dessert but didnt even bother. First time at Massanutten so wanted to try a restaurant with family should've known better when restaurant wasnât pack an it was in side of a water park....
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