Marina's Italian Restaurant — Restaurant in Enfield

Long post alert ⚠️ 📢 🚨 On the afternoon of January 14, 2025, I went to pick up a food order for my co-workers and I. I ordered a meat lover's stromboli. When I opened my box, I noted that it appeared I had actually been given a calzone, that was super thin, barely had any cheese inside and was not fully cooked on top in the center. I tasted a piece and realized that it was indeed not thoroughly cooked as it tasted doughy. I called back and spoke to the young lady at the front register. She apologized and told me to bring it back. When I arrived back at Marina's, she asked if I wanted a replacement, something else or a refund. I told her that I'd get a refund. The lady that owns/runs the establishment was in the kitchen preparing food. The young lady took my food and showed it to her and informed her of my complaints and that I was requesting a refund. The owner began raising her voice at me from the kitchen, saying the food was cooked, couldn't I see that? I didn't respond to her, I just waited to see if I'd receive my refund. She walked from the kitchen, food in hand, still raising her voice, telling the young lady that this day was a day of complaints. She then turns to me and says that I must have paid too much money for the food and couldn't afford it and that's why I returned the food. I replied to her that I wouldn't have had food to return if I didn't have money to pay for it originally. She went on, ranting and raving, calling me stupid, suggesting that I call the health department if I felt like her food was uncooked. I told her that I didn't wish to argue with her, or see the need to call the health department, when she could just refund me my money and I could go on my way. I even apologized to her for her having a seemingly bad day, to which she replied that she was not having a bad day and that I was the problem. I told her that she was clearly having a bad day since she was insulting paying customers the way she was. I have been to this restaurant on many occasions and have never had an issue with anyone that works there, her included, and this was actually the first time I have had to return food. She's always given me a "thank you lady" farewell in past visits. I truly feel so disappointed in how I was treated and that I even went back and forth with her because I am not an argumentative person. After she gave the young lady the okay to refund me, she went on to tell me to do her a favor and not return, which she did not have to do, because after being verbally accosted like that, I have no plans on it. Even with Enfield having slim pickings on places to eat (which is to her advantage), she will not have to ever worry about my coins being spent with her! The food was better when her husband ran the place anyway and the food is overpriced for what you get! I gave 1 star because I couldn't leave it blank, and this terrible experience trumped all my other visits. I wish had taken a photo of the food but I didn't snap one; wasn't expecting the...

I just want to say I highly recommend you notg go to this establishment. The man with the acsent was very rude and has absolutly no customer service skills. I wanted to purchase 2 Large Pizza with one Toppinf as advertised on Google and he told me thats an old price and its not $25 it's $13.85 per Pizza. I tried to explain that he still had it advertised for $25 and he hung up on me. I called back and he told me stop wasting his time it will $27.70 plus tax. I said you your going to loose a sale over $2.70 he said tell you what I tell everyone else. $13.85 per pizza. I will never go there and I will tell everyone who would listen not to got...

So we visited here today and ordered off the lunch menu. The portions were very small for the price. After paying and leaving I asked (I’m assuming owner) for a to go drink and she tried to charge me $1.25 when a drink came with my meal. She went back and forth with me saying I already paid I’m like what does that have to do with anything if I paid for a drink already and I’m asking for one to go (I never even got a refill while there). Then she pours it out a 2 liter wow that’s why it tasted flat I guess. The steak and cheese was bland but the fries were good. The customer service wasn’t good so I...