I’ve been here 5 times. This Dunkin is always understaffed; a single drink order at the counter takes 5-10 minutes (window orders are given priority, but it also seems like they tend to be larger & so take longer), but they also really pay attention to instructions. I really don’t think the problem is the staff - they never stop moving & working constantly; it must be exhausssting! It’s totally a top-down management issue where they’re trying to minimize labor hours by working everyone to a pulp. So the fact that these poor employees aren’t just sparkling & radiating narcotic-induced levels of corporate cheer at the counter is barely worth mentioning (one poor dude literally has an eye twitch from the stress) - when you consider the very opportunistic predatory corporate work environment of this place. At least from the outside, that’s how it seems. No one there ever complains; they’re all too tired. 😅 They just look thrashed by the grind but still never stop. Serious Chinese sweatshop vibes. I personally can’t support it anymore & will go elsewhere (though Starbucks isn’t exactly a bastion of work-life balance & human decency). Put at least one more person on staff esp in the mornings and maybe everyone would be in better sorts & a single latte could get made in a minute or 2. Those employees are doing their best, management or otherwise top-down budgetary management is really failing them here, and failing the customer too because employee morale matters to me. I hate seeing this kind of exploitation of wage workers. It’s reminder of our oligarchal dystopia when I was trying to drown my angst in bittersweet chai. Now I can’t look away in fatalistic consumerist surrender, because I’m being scalded with it at the coffee counter.

3 stars for the working man, doing their best. 0 for whatever mustachio’d carpet bagger is cracking the whip on these poor souls.