Ruckels Restaurant, Pay Lake and Catering Too and Now Cabins — Restaurant in Eubank

I REALLY wanted to love this place. I really did. We live about 45 minutes south of the restaurant and it took us three years to finally get there. We showed up at lunchtime on a cold but sunny Saturday. When we came in we saw that the dining room to the right was closed so we headed left. A friendly young lady told us to seat ourselves. There was a small crowded dining room with only one open table, a small two-top. But we could see a larger room though an open doorway with several open booths, though as we stepped through the doorway we noticed smell of cigarette smoke and then saw the ashtrays. Having both had the good sense to quit smoking decades ago and we turned around and decided to sit at the little two-top. The waitress was quickly at our table, told us the specials and took our drink orders. We ordered coffee. She said she'd put on a fresh pot for us. When she returned with the coffee we ordered, I ordered the 10 oz. ribeye special, medium, and my wife ordered a cheeseburger with seasoned fries and coleslaw. We both noticed that the dining room was cold, cold enough that my wife opted to leave her coat on, and that there was no escaping the smell of cigarette smoke. At one point looking into the open doorway to the kitchen we saw one of the staff standing in there smoking a cigarette, so it's possible that was the source of the cigarette smell. Shortly after we ordered, the waitress brought my salad (iceberg lettuce, chopped tomatoes, and shredded cheddar cheese) and my wife's coleslaw. The salad was fine and my wife's coleslaw was creamy and delicious. A few minutes later our entrees arrived. My wife said her cheeseburger was delicious as were her fries. My steak, however, was a bit of a disappointment. It was less than a half inch thick and it hung over the too small (10") plate, and it was just not a good looking piece of meat. There was a great deal of fat. Not marbling, fat. The baked potato was fine, and the texas toast was okay. Because of the low temp in the dining room the steak and potato were cold before I finished. I probably had to cut away 1/4 of the weight of the steak because of it being blubbery fat. It was really a disappointment, and in all fairness I should have sent it back and ordered something else, but between the cold and the smoke we just wanted to move on. We do plan to return, but we'll come when it's warmer and busy enough to warrant opening the other dining room which is on the opposite side of the building from the smoking section and the kitchen. And next time I'll have the burger. My wife really thought it was good. The service was excellent and overall it seemed like the kind of place that Cracker Barrel is pretending to be. Maybe next time we'll have the experience we were looking for. I REALLY want to...

Normally we get great service until last night. They told us to seat ourselves and we did. There was a table next to us that was ordering when we sat down and the waitress turned around and walked out of the room looking directly at us bi did not say anything. About 15 minutes go by and no one came so my husband went to get a waitress to get menus. Another waitress came and apologized for our wait and took our order. As we were eating, another family came in and sat down. The first tables waitress came to check on them, looked at the other family and said nothing and left the room. That family waited at least 15 minutes when a woman came in the room to mop the floor and saw the family and asked if they had been helped and they answered no and she proceeded to get them menus and took their order. The waitress for the first table is awful because she told nobody that there were customers and we had to get our own waitress. This waitress was blond and wore glasses. She needs more training or an attitude adjustment because she acted like we were not important because we were not sitting in her area! Food is good and all the other times, the...

Dinner there was great but breakfast buffet lacked wasn't full or fresh. Update went for Valentines Dinner 2/14/19 Horrible experience ordered the tips and was served a big piece of meat that was nothing but fat was told that's the tips excuse me but last i checked tips are cut up pieces not a whole piece of meat what a messed up Valentines date if it wasn't for our awesome server it been more of a disaster.

2/21/19 Ordered my favorite Beef Manhattan food was great service sucked worst ever waited for drinks and salads to come and waited finally just about the time i go to find my waitress (20 min. Later) She brings everything drinks,salad and our dinner and the bill. Didn't see her till we was getting up to leave didn't ask if we needed anything how was our meals or no refills on drinks I had to ask her for a refill. Check your cameras we were in the back room also took a picture of the receipt in case you might want the server's name because we...