Subway — Restaurant in Fairbury

I ordered two number 20 elite chicken bacon ranch salads, I wait 15 minutes then called nobody answered the phone. So at the thirty minute mark, I go in to pick up the order. No one is in the store front. I hear someone in the kitchen I holler twice. no response so I wait and wait . I grab some vinegar packets and napkins. a man walks in and she waits on him first an leaves me standing there. I tell her I ordered on line. she claims she never got the order. Well I got the charge. she makes the salads . didnt get the olives nor parm or spinach. asked for oregano got pepper. the green bell peppers were not green. couldnt get a fork nor a bag. For 25 dollars I never felt so slighted in my life. cant file a complaint online or by phone. That is by design. I wont be returning. gross negligence doesnt begin to cover it . the condiments were empty...

We ordered online and it said our order would be ready at 1. We go in and the blonde lady said it would be another 10 minutes for our order. People after people kept piling in getting their order before us. We didn't get our order until about 1:40. The blonde lady went on break and left two people in the store before our order was even done. No discount or nothing. Get it together. Props to the tall dude who seems new and the younger woman for keeping...

So I’m hard of hearing and it’s hard for me to talk sometimes. But with all of the people wearing masks I can read lips. So when I went in I wrote my order on my phone and handed it to the lady and she made my order and was very sweet and did amazing. But after I paid she came up to me and handed me free cookies and that is something that will stick with me for...