The Dockside Grill — Restaurant in Falmouth

Spend your dollars somewhere else for better food & some appreciation for your patronage. We took our son & daughter-in-law to dinner the Saturday before Christmas, our Christmas gift to them. I made a reservation several weeks ahead of time for table 41 as this is a nice cozy corner table (almost like a booth) we’ve shared with our son & daughter-in-law in the past. Traditions are nice (requested it in the past when I made the reservation). It also worked well for my son who has a significant hearing loss. When the hostess seated us, she brought us to the table next to table 41 & when I told her we were supposed to be seated at table 41, she informed us our table had to be given to a larger party (6 people rather than the 4 of us). After we were seated & settled, I sought out the manager at the hostess station. When I told the hostess I’d like to speak with the manager & she asked why, I explained the issue & the hostess informed me tables can’t be guaranteed. I suggested it would have been nice to have been informed of that at the time of the reservation or with a follow-up phone call. Her demeanor then turned a bit snotty (for lack of a better word). The manager appeared & in a somewhat apologetic tone, I started, “This is simply informational, to be helpful in the future.” I suggested it would be nice to inform patrons ahead of time if the table they reserved is no longer going to be available. Her response was that tables can’t be guaranteed. Again, my response……something guests should be made aware of at the time of reservation if they’ve specified a certain table. Her response…..I should have asked when I made the reservation. My response…it would never occur to me to ask & reiteration of extending the courtesy of informing patrons ahead of time so they’re not blind-sided at the last minute. Back-and-forth. I kept attempting to explain how this would also be helpful TO THEM. She held firm to, “You should have asked.” She then started, “Next time….” I stopped her there & calmly said, “There will be no next time.” As I walked back to our table, she called after me, “And that’s fine.” Alrighty then. The meal. With 2 drinks at the bar while we waited for our son to arrive & a $70 tip, we spent $400+. The food arrived luke warm & was nothing special. No bread was served. No salads included with entrees (my husbands steak with a Clam Cake $56). I asked for a baked or mashed potatoe (I don’t remember which now) instead of fries with my steak & was told substitutions were not allowed (they were the same price on the ala cart menu). The dessert was amazing! Emily provided excellent customer service & I made a point to let her know I did not blame her for the table issue. I knew this wasn’t anything she had control over. The bar tender was great. No complaints. I love the atmosphere. It’s upscale but relaxing & quiet. We arrived expecting to a spend a good deal of money on our meal but I would have expected SO much more, especially with that price tag. Some courtesy & respect from the manager would have gone a long way. I’m a medical professional working with lots of other local medical professionals & I’m making it a point to share this disappointing experience with...

Unfortunately, despite reading the reviews and wanting to love this restaurant it was NOT good. I would give the food one star, service 2 stars and location 5 stars. Here is why. This is not an angry review, just honest as to what happened so it may help others choose a different option or at least speak up in their situation. We arrived with a party of seven (5 adults, 2 children) there was very little of a wait. (5 mins maybe) The seating time and location were excellent! The waitress was excellent, it wasn’t very busy. (4-5 open tables around us) We ordered, the food took extremely long, 20 minutes or so. - Four of the orders came out and were served, three didn’t! Of those served, they were already cold! So cold the toast would even melt butter, you could tell they had been sitting around waiting for the other three meals. We should have sent them back but didn’t (trying not to be “that group”). The eggs were cooked correctly but cold, rubbery cold. The home fried potatoes were still crunchy raw, under cooked and, yes, cold. The other order was a burger and was so salty it was like three different people put salt on it. Enough to burn your mouth salty. She didn’t eat but two bites and then couldn’t stomach it. Again, we should have sent it back but we didn’t and we we’d still waiting for 3 more meals. After five minutes, I flagged our waitress down and pointed out we were still waiting for three meals and she said there was a confusion in the kitchen it would be another 10 minutes. Obviously someone else was served our food. The waitress addressed the broken up meal and lateness and offered those waiting a soup on the house. (Only one accepted the offer) At that point it seems a manager should haved stopped by and offered a discount on the late meals or something? Finally after waiting another 10 minutes the three remaining meals arrived . Two of the meals were French toast one was an omelet. The French toast was soggy? I’m not sure how that happens? Under cooked, over saturated? IDK? But the omelet was ok, not stellar but edible. Then the bill, almost $200 plus tip, I’m not complaining about that, it’s what we expect for a price. But, for that price, at a “ Premier” Restaurant you expect an edible, timely, hot meal, served to the entire table on time. What we received was a nice location, nice waitress and a cold, inedible meal that a home economics kid could have cook, plated and served scattered over 40 minutes. All with no accountability as there was no effort to comp. A meal or...

DO NOT book your event here.

My fiancee and I made a reservation one year in advance for our rehearsal dinner at the Dockside Grill for a Friday in 2015.

Andrea Marr twice confirmed our reservation a year prior to the event, in July 2014. We wrote her again in September 2014 to double check our reservation, and she confirmed our reservation for a third time.

Fast forward to November 28, 2014, and we get an email stating she made a mistake and failed to record in their book another party's reservation for our date, and that we were out of luck but could have a Thursday reservation instead. Her "mistake" sounds like a load of BS to me. A larger party, they stood to make more money from, probably called them four months after we did, and they gave us the shaft.

Customer service leaves a lot to be desired in other ways too. No telephone call after their boneheaded "mistake," no "congratulations" on our engagement or "thank you" for choosing their restaurant, and Andrea never once referred to us by our names. We should have known that was not a good sign but that's why we were diligent and confirmed our reservation three times.

They need to talk to Jerry Seinfeld because, while they know how to take the reservation, they don't know how to hold the reservation. "And that's really the most important part of the...