Groovy Pizza & Cafe — Restaurant in Florence Township

I thought it was just may be a bad day, and we all have them. However, the young lady who has been answering the phone and taking the orders has a terrible attitude. I’ve eaten here only a few times and always had a pleasure ale experience, until the last two times with this young woman. She has such an uninviting and rude tone about herself. Now, I haven’t eaten at a single restaurant or pizzeria that doesn’t serve lemon slices with water when asked. So I when I asked for a slice of lemon to accompany my meal, it shouldn’t have been an issue. I could hear it in her voice that she was offended (for some strange reason) by this request. She said “we don’t have lemons”. I replied “you don’t add lemon slices to glasses of water”, to which she replied very nasty “we don’t have lemons”. I find that hard to believe. I cancelled my order all together, because she was just nasty for no reason. Didn’t say hold on let check, let me ask. She just didn’t want me to have that slice of lemon, which is ridiculous. Needless to say, as a resident of the community, myself, my family and/or guest will not return until she’s no...

NOW IM NOT GOING BACK! HORRIBLE SERVICE, MEDIOCORE FOOD AND HOW DO YOU MESS UP A COUPLE SLICES'S when your resturant is empty! Been to Sapranos in Florence a few times before because it is right up the road from my mothers assisted living home, not because the food is particularly good (which it's not). I usually just pop in and grab a slice and leave. I'm always very low maintenance, friendly and make sure to tip. This trip my fiancé and I stoped in ordered a couple slices to go, only one family eating in who was already eating and content and some take outs going on. After waiting a long time we received or pizza and the girl tells us "he forgot about it and it's burnt but Its not so bad" went to put some garlic on and the pizza was BLACK fiancé asked for side of ranch and she tried to charge us for it after giving us burnt to hell pizza and saying it wasn't bad. Last time I'm going back. Should have listened to my girl and gone to the other place. $9.50 is still my hard earned $9.50 that I chose to spend at your...

Debbie, I completely understand your frustration regarding our restaurant not having lemons in stock for you that particular day. I do work there quite a bit so I can assure you that I am well aware of what we have in stock. If for some reason I was uncertain, yes I would have gladly checked for you! However, it was a negligent assumption on my part, that an apology given the first time upon request for lemons would have been sufficient for any person. So on behalf of us here at Tony Soprano’ s we sincerely apologize for your unsatisfied experience with us. We do hope you’ll give us another try . We don’t enjoy when people suffer eating...