Checkers — Restaurant in Florida

08/29/24 8:31pm. My family and I visited this checkers location. The order was med 3 tender meal, med 5 tender meal, 5 single tenders, 2 hot & spicy chicken, and a small fry. We were told to park because food is made “FRESH TO ORDER”. We waited 30mins for our food. Once the food was received we checked ALL the food and notice that my son was missing A TENDER (1 TENDER)!!! My mother went to let the manager know. The manager ask her to show her all the chicken tender boxes because she packed all the orders. We showed her all the boxes. She then states that she made all the food and know that she put all the tenders in the box. My mother showed her the box and counted several time, and continued to tell her ma’am all the tenders were not there. She then states she would have to pull the cameras to make sure because missing tenders are taking out her check. After exchanging of words. I asked for a refund for the 5 piece that was missing a tender. She then states that she will only do a refund if ALL THE FOOD ORDER WAS RETURNED. We had to bring all the food back. So, I had to stop my other children from eating their food. She proceeds to throw it in the trash, walk to the computer and states she did a refund. She did not produce a refund transition receipt or anything. I asked for her bosses contact information she refused to provide it. I will be calling corporate and reporting her to the BBB. She was very rude, and unprofessional about 1 CHICKEN TENDER! This overall was a horrible experience for my family and we will NOT be returning...

This location int worth it. Avoid at all cost. Slow as heck, horrible service. Ive been here twice. I didnt even know it was there until a few days ago while doing uber eats. My kids were excited wanted to go and get some checkers after we were done. We go there and my kids needed to use the bathroom. Bathroom was locked so they went to the window where they were ignored. I came to the window and my child knocked, the manager or whoever was sitting in the back in a chair and yelled about it. Noone cane to the window for atleast 5 mins and thats not even accurate it was longer.. then they asked about the bathroom and they said they couldnt use it. Told them about my online order through the app and they then started fixing it. Took FOREVER! Today, i placed an order. Waited 10-15 mins in line to get it for it to not even be started. Had to wait, they finally brag it after another 10-15 mins and my “large” fry didnt look so large and it wasnt even close to full. I didnt even waste my breath… ill never return to this place! I live less than 5 mins away my food was still hot when i got home but my burgers are dry and the edges are burnt and hard. Never again.. 2nd attempt when i shouldnt have returned...

Let me tell you… don’t even bother wasting your time coming to this place. The customer service, is horrible and food is terrible. Not to mention the wait is long. We ordered our food in the drive thru. When we arrive at the window to pay, I asked (before giving my card for payment) can I add a small fry. The young lady said NO! I can’t do that? Why is it a problem when I haven’t even paid? But I digress. She also proceeds to tell us that the chicken sandwich we order will needed to be cook because they didn’t have any ready! Annnd they told us to wait for fries. What we thought was going to be a 5 minute wait, turned out to be a 20 min wait. My husband had to walk back to the window and ask about our food. He stood there for 2 mins before someone acknowledged his presence. The cashier finally came to the window and said “what food”. They completely forgot about our order. I hate to say it, but I feel they need to close this facility or restaff with people that care… because who they have now ain’t it! I will not return Nd waste my time for mediocre food...