Waffle House — Restaurant in Foley

Always have trouble placing a to go order over the phone. We have 2 Waffle House's and both are pretty close to one another and to my house. I called both the last few times to try and place an order and and was not able to place my order ahead of time over the phone any of those times. TheTime before last I got a recording that stated Waffle House was not taking phone orders via the phone so I has to go there, order and wait. When I arrived, I asked about why they were not taking phone orders. The server seemed to be clueless about what I asked and said they do take phone orders.. IAs I waited,, I placed a call to the store when they were on the phone to see if that's just a call waiting recording and it was.. On May 16th, I called each one back to back for 20 min (11:22- 11:42)before giving up. It took me maybe 8 min to get to the one on Foley Beach Expressway. My guess was they simply didn't want to answer the phone abd and it seemed, I was right. When I got there there was not one customer there, no one was cooking either. Only one dirty plate and cup at the counter with barstools. The cook was the only person in the restaurant. I asked if they were not taking phone orders. She gave me some nonsense about them maybe turning phone off as people tend to place an order but go to the wrong Waffle house. The cook claimed they " just had their a* handed to them." But, by having only 2 dirty place settings, I highly doubt it (as It took me 8 min to get there.) If that was the case it didn't appear that way. Also they chose to clean rather than answer the phone. I was in the industry over 25 years and I know they had not just had a rush that ended and a cook and a pregnant server managed to get the restaurant in tip top shape in less than 8 min. waasked if she was working alone to which she replied, no the other girl had to leave to get food cus she is pregnant....umm I thought Waffle House has a big variety of food to suit any one. The server got back, and immediately began to calculate my order...without so much as a smile, a hello, a sorry I stepped out for a moment, or a thank you for waiting.NO ACKNOWLEDGEMENT WHATSOEVER UNTIL, SHE WAS READY TO GIVE ME A TOTAL AND TAKE MY PAYMENT. She didn't even bother to repeat my order to me to make sure it was correct especially since, she had no clue what correct was (because she was pregnant and had to she leave for food.) Me knowing how things operate with orders being incorrect many times before, I thought it best to ask her, "did you get my double pecan waffle?" GUESS WHAT...NOPE SHE DIDN'T...GOOD THING I ASKED.I tipped her 5 bucks for not doing anything at all ( I was a server for many year and I always tip).I didn't get a smile a thank you, nothing. Took the tip and sat down to eat while I waited. Server was not welcoming, grateful personable as a server should be. Despite giving me bull reasons the phone was not being answered, I thought the cook had a great personality. She was friendly, warm and welcoming, and she was the one to say thank you and have a good nite. She should have been the one to get the tip as she did the work. Cook and server need to switch positions. Hard nite, bad day, or tired and pregnant matters not when you serve the public. I know it's Waffle House but you still...

My hubby and I stopped by here super late last night after having just arrived into town. We were exhausted and starving from three days of moving into our new place nearby. We needed a good meal before finally being able to lay down in our new home and spend our first night here together. I'm sure we looked a little haggard and road weary lol but a sweet server with a smiling face greeted us and immediately helped us with getting our order in. Even at this late hour there was a small crowd of people dining-in and everything was being very well managed across the staff. Our food was prepared quickly and boxed up nicely in our to-go containers. Our server made sure we had plenty of our favorite Waffle House sauce and apologized because they had just run out of take-out utensils. This little incident is what's actually responsible for the reason I am giving my experience a 4, and not 5, out of 5 stars. Other than this one mildly significant inconvenience, our visit was a 5-star, easy. We will be back again soon though and based on what we saw last night I'm sure by then they will have corrected the oversight and earned their 5th star from me 😊 Coming from a lengthy career in administrative management, I always like to recognize times that I see a team work together in synch and share the common goal of simply serving their customers with positive attitudes. It's a sign of a well-run establishment that not only appreciates the patronage of their customers but also the staff who work hard to make things just go right so that the customers walk away satisfied. Customer service seems to be a dying art these days so when I am lucky enough to experience it, I really like to...

When we first got there all employees was outside expect for one he didn't even give us a menu I ask for one my husband look at the same menu. The Waffle House on the Beach Experass in Foley. This was the worst experience I have been in we will not stop there again. Employees keep going outside why we was eating then this girl walk in didn't have much on that in itself made me sick to my stomach.. there was something going on because the boy that waited on us went out then came back walk over ask if we needed anything told no. Back out the door he went. Lady waitress in there that got our drinks for us. My opinion someone up in high class needs to go to that Waffle House and look at your surreville camera!! Drug at this place last nite.. half dress and barefooted girls in and out.. very concerned customer but will not be back to this...