Dunkin' — Restaurant in Folsom

I absolutely LOVED this Dunkin’ when they first opened & the manager w the blonde curly hair was there. The coffee was amazing compared to other locations & the food and customer service was as spectacular!! But this location, in Folsom, has gone down hill over the past almost 2 yrs. I had to stop coming to this location in the past Bc my orders were always messed up and the food and coffee tasted disgusting. Lately, the workers (not all of them) act like asking for anything is an inconvenience to them. I have limited time to grab my stuff and I usually always order through the app. I drive a school bus so I can’t go through drive thru & was given an attitude early one morning when I stood near the drive thru window and asked if I should wait there to grab my order or if the inside was open. It was cold out that morning (I stood there for almost 5 mins before I spoke up to be acknowledged). I was told the lobby didn’t open til 7 but since that’s not posted I didn’t know. The coffee is hit or miss anymore. Sometimes I have to throw it away. Cups being filled up less than usual, coffee grinds in the coffee and the coffee just tasting like the cream is sour. Sometimes when I get food, it’s made wrong (not always). I’ve heard an employee talking about me while I’m in the store TWICE now (who knows how many while I walk out the doors). Very unprofessional. I’ve worked at Wawa in the past, for over 13 years. Started when I was 16. This is not how you treat paying customers no matter how annoying they may be. And because I have experience working with people and food, I try not to be “THAT” customer, but when things are done wrong, I’m certainly not gonna walk out and eat that $3-$7 I just spent in there Bc I don’t wanna bother anyone. The manager there now (or I assume she is) is very nice. But a lot of her employees need to be retrained on how to deal with customers and learn how to have customer service skills or go work elsewhere if they’re that unhappy and annoyed...

Went there to order two drinks, 4 sandwiches, & 4 orders of hashbrown. Was missing 3/4 of the Hashbrowns & 2 sandwiches. Was asked to pull forward, so i did. After receiving a small bag, i realized some of my food was missing. I politely let them know what i was missing and was going to pay for 3 more Hashbrowns after seeing they didn’t charge me correctly. I received an eye roll, and a couple rude employees. I work in the fast food industry & am currently a manager. I would be very disappointed if my employees were doing this to my customers. After being interrupted when i was trying to explain that i was missing two sandwiches and was STILL going to pay for the 3 Hashbrowns, i had a younger woman come back with the bag of food shoving at me saying “here”. I tried to check to see if my order was accurate & instead of asking if everything was alright, i recieved a stare down of uncomfortably and I drove off immediately without checking my order. My order was still wrong. I pulled around, went inside and simply explained that my order was still wrong & asked for a refund and they said they couldn’t. I asked if i can speak to a manager and they proceed to let me know that there wasn’t one, took my first name down and i asked if they wanted my number so the GM can call me, she proceed to say no and i can just come in tomorrow. I understand that the understaffness along with the exhaustness to continue the business is mentally, emotionally & physically hard, but this is NO way of how to treat your...

I had pre-ordered a large order to be picked up at 6am everyday for 3 days straight. They were on point the first 2 days. Has the order waiting for me when I walked in the door. On the third day, they didn't even have it started yet. The girl that was running the drive thru kept Rolling her eyes at me, and the guy had to keep jumping in to help her with her drive-thru orders instead of getting my order ready. The guy didn't close the box for the munchkins, and instead of giving me the whole sleeve of cups for the box of Joe, he proceeded to waste more of my time by counting them out. I had about 50 people waiting on me at my place of employment. Plus, neither one apologized to me for making me wait. I asked him why it was not done when I got there. He said they had a lot of customers already. So you guys open at 5 am and I was there at 6 am and my order was not ready. Someone's $5 cup of coffee was more important than Lowe's $100 order. I was going to give this place 5 stars, but after this service, im only giving 2 stafs, I was going to give a 1 star but the girls on Tuesday was so sweet and the order was ready to go for me on Tuesday and Wednesday. But the girl that was working today needs to be retrained, and the guy needs to be more customer service centric. I was going to make this Dunkin' my go-to for all my future orders for my employer, but I'm not so sure...