Shipley Do-Nuts — Restaurant in Fort Worth

I visited Shipley Donuts on 2/2/2025 and had an incredibly disappointing experience. When I went through the drive-thru, we were the only car in line, yet there was so much yelling in the background that I had to repeat my simple four-donut order four times. When we got home, our order was incorrect.

I called the store to resolve the issue, and the first person I spoke with refused to listen and kept insisting that a buttermilk donut and a cinnamon roll were the same thing. Then she hung up on me. When I called back to speak to a manager, I was placed on hold and then hung up on again. On my third attempt, I spoke with a gentleman who continuously talked over me despite my requests for professional communication. He kept saying "ma’am" repeatedly and would not let me speak.

This is only my second visit to Shipley Donuts, and I am beyond disappointed in the way I was treated. As a neighbor living in the Berkshire neighborhood right across the street, I expected better customer service. I won’t...

Would give them a Negative review if I could.. My mother purchased a e-gift card directly from the website for her grandkids.. 2 boys aged 4 and 5.... she sent me the email that had the gift card number and other items attached to it. I showed the email to the store employees and they couldn't figure it out. They got the manager, with no luck, they then called corporate and no luck either.. what company doesn't know how to use there own gift card!? Like for real????!! Meanwhile while we waited for an answer, they didn't even offer us a donut for the inconvenience they caused us.. they wanted my contact info, which I gave. They said they would reach back out and never did.. its been 3 plus weeks and no answers as to why I can't use there own gift card in there own store...

I will never ever support a business like this.. neither should you!..

Screw them and screw the way they handle customer issues...

Remember that there are way better donut places...

How important is branding for Shipley's? I was excited to see a Shipley's finally be built near my home. I was excited by all the branding and extended branding by the new franchisee. When I purchased anything, everyone I shared it with was excited about it. Now, after a few months, that is no longer the case. Anytime I purchase a pastry, I am no longer carrying a product in a Shipley-branded bag, napkin, box, or sacks, for that matter. They now look like any other Donut shop except for the neon signs. Ever since I was a child, I have never settled for anything other than a Shipley donut. Now, it's just not the same, at least at this location. 9724 Blue Mound Rd, Fort...