Lulu's Inn — Restaurant in Four Corners States

From the moment I went in there I love the place I moved in a new area I thought that the waitresses were untrained and very unprofessional in their apparel it looked very pajama like and they are very unfriendly and do not know how to greet each and every customer there was one Lady Who Was Pregnant but when she left I felt like the service just got worse I went in there for the first couple months that I moved in the area and the food was okay I first ordered a bacon club sandwich and it smelled like a dirty Rag and I asked the waitress to remake it and she did I was starving so I ate most of it and she questioned it I then returned about my third month because I was asking if they had something that was a small steak to order one of the waitresses worked it out for me and then one of the other waitresses said she would not serve me the same Not only was I introducing someone else to Lulu's and I've introduced about 20 people there which they were not happy with the food anyway or the service or the drinks and then spoke to management and the assistant manager Holly was amazing and she understood and apologized there were multiple incidents where the waitresses all of them that served me and we're very rude like picking up my drink and swiping my crumbs on the floor which is very unprofessional then after a week of waiting for the district manager or owner to call me she said she looked up on the cameras and that I called one of her bartenders a curse word which I did not and she lied and said her grandfather was sitting next to her as a witness which was another lie the bartender and I got along I asked her the server's name because the server would not give me her name she walked away rudely and said she was not going to service me a steak because I told her that the other waitresses always seem to have a way with it or charge me a certain price I'm sorry Lulu's I spent over $200 a week in there and I tried going back a couple of times and I appreciate the refunds for the two or three meals that I was refunded thanks and good luck and I hope you get some help with your staff and making of your drinks because there is true potential there I'm an owner of a business and I would never ever speak to my clients sideways and I make them feel good no matter what and if I do get somebody that I cannot fix the problem I still offer what I can this company and Bar and Grill is very unprofessional oh and one last thing I asked if I could join the dance group because I'm a dance instructor and the dance teacher is very old so probably pretty old school there wasn't another partner for me and he said I couldn't join because there wasn't enough partner when there's not enough Partners you're supposed to include everyone as well and switch everyone around but of course this is all up to the manager and who she has working for her and teaching classes there and there were only six people and two were the instructors good luck...

I drive a long ways to come to this place once in awhile to enjoy what is usually a fantastic steak(s) that I can cook myself exactly the way I like grilling them. My last encounter there was less eventful as the steaks were full of gristle. What contributed to my discontentment on my last visit was that the grill was not all that warm either and I had to explain to one of the newer staff there that you really need all the burners up to build up enough ambient heat to cook the inside of the meat before or after you sear it and have it done in time when they bring out the side dishes. Instead, they brought out the potatoes and side dishes way before the steaks were just getting warm and I had to have them sent back to the kitchen until the steaks we're done approximately 20 minutes later.

I'll probably return again someday but not for a while as it's just too far away and expensive to be disappointed in that manner. Fortunately, we will reimbursed for the steak I sent back that had the most gristle.

One other problem we have often run into is that we like to eat outside and we're always surrounded by a bunch of smokers at their patio staring at you while you're eating and usually making a comment or two while you are trying to enjoy your dinner...not a real fun experience amid lots of cigarette smoke. Fortunately, we didn't have this problem on our last visit.

On second thought, perhaps I'll just stick to smoking my own meat and doing it my way at...

I had visited this restaurant twice before and was very pleased with both the food and the atmosphere. Unfortunately, my most recent experience was deeply upsetting and unacceptable.

Today around 1 PM, my husband and I decided to stop by for lunch. Upon entering, we were met with uncomfortable stares from the bartenders at the first bar. We continued to the second bar and took a seat. A waitress approached us and asked what we would like to drink. We both ordered a beer while we looked at the menu.

She then walked away, returned shortly after, and told us, “We look for signs of intoxication and are refusing to serve you because you are both heavily intoxicated.” This shocked us, as neither my husband nor I had consumed any alcohol—at the restaurant or prior to arriving. When I asked how we appeared intoxicated, she simply replied, “You are. Have a great day,” and walked off.

We quietly left the restaurant, feeling humiliated and stunned. It was immediately clear to us that this wasn’t about alcohol. It was about the fact that we are Hispanic.

We have never experienced this kind of discrimination before, and it was truly disheartening. What was meant to be a casual lunch turned into a moment of painful prejudice. We are deeply disappointed and hope the establishment takes this seriously. No one should be...