Rendezvous Diner — Restaurant in Four Corners States

I had heard that the Rendezvous Diner was the place to go so last weekend, we decided to make that a stop while in Greer. Cute place but....... What a MISTAKE!

The place was full but we got seated right away! It took the hostess quite a while to come ask us what we wanted to drink and seemed rather rushed. She was taking care of all the checks at the counter. While we were waiting - We watched her get "frustrated" with a customer who walked up and interrupted her "count" and told the customer she would have to wait. Seemed a bit rude to her... but to each his own. We were then waited on by a nice young man who took our orders and brought the soup right away. Once he delivered the meal, he asked if anything was needed and be brought more ranch to the table. My daughter had not yet started her meal at that point when she determined that the meal she ordered was not to her liking at all. No one came back - not one of them checked on us nor came in our The "hostess" then came by to pick up the empty plates and asked my daughter if she wanted a container for her meal. She told her that she really didn't like it - it was not what she was expecting at which the hostess just took the plate from her with no comment or offer. When the hostess brought the bill I asked her if she had removed the meal from the bill at which she started a barrage of "just cause you didn't like it doesn't mean you don't pay for it" I simply said that she should have asked if there was something else that she could have provided for her and at least the waiter should have come by to see how the meal was! Her response- "I asked him and he said he did ask - I believe him and not you! (no - he did not come back - he was slammed) "Just because you think the food is "gross" doesn't mean you don't pay for it" She was quite loud and drew the attention of the other patrons. I went outside the restaurant and spoke to our water about who the manager was as I wanted to complain about the situation. I was promptly told that SHE WAS THE OWNER! He quietly told me she had been yelling like that all day and he does that to him too - once she gets like that - you can't stop her. ( We were witness to her yelling loudly to the back to one of her employees to "get out here - we need you") Wow - not acceptable behavior for an "owner"

I decided to not pay for that portion of the meal and went out to get cash which I left the amount due minus the cost of that one meal.

When I returned, she grabbed the payment from my hand and screamed at the top of her lungs that I didn't have enough money and just because I think the food is "gross" - doesn't mean I didn't pay for it. Of course all the customers inside the restaurant was watching this. We proceeded to leave the restaurant. I stated, "we never said your food was gross - the rest of us liked our meal just fine - we just didn't like the one meal and asked for a substitution or a discount which you took offense to and started screaming. She then pointed her finger at my daughter and said - "look at you!" what ever that meant and said "don't come back here".

NO worries there.............Like I said - the owner should know better and if she is a grouchy person and treats customers and her own employees like that she shouldn't be the one in charge

This is the poorest exhibition of customer service at a restaurant that I have ever encountered in my life!

My suggestion - when in Greer - enjoy the surroundings but ...... STAY AWAY FROM...

So, my friends and I along with our children are local to the mountain. We made reservations because knowing they closed early on Sundays we didn't want to just show up with our group of 8. We figured if they didn't want our group they would tell us they didn't take reservations after a certain time. We told them it would be 4 children and 4 adults. When we got there we were kindly greater by an elderly gentleman... (who by the way was very pleasant, I feel bad that our experience was rough and he was nice since this is a "bad" review) Immediately the waitress had a scowl on her face and treated us as though we just ruined her day. She sat the men, while us mom's took our 4 small children. To the restroom. 1 restroom makes a long wait for 6 people. She took the drink orders and tried to order the food while only 2 people were sitting, the men told her they were waiting for the moms and the kids. She said well you better hurry we close soon (yet again. We had reservationsome for that time, if they didn't want the business they should have turned us down.) We got the kids all situated and she came back and got two of the kids orders and before the rest of us even got to order, one of our kids drinks got spilled. Not from rough housing, not from being loud or obnoxious, but apparently that didn't matter. We were cleaning it up ourselves when the waitress came over and very rudely told our children to move they were done...my son very politely said , "may I have another root beer please?" Her response was very rude and with attitude she said " that depends are you going to spill it again?" I said ma'am, he didn't spill it and it was an accident." She said "I don't care who's fault it was I don't have time for this!" So I said "would you rather us leave? Would that be better for you"? She mumbled something under her breath and I said "excuse me, what did you say"? (Mind you she's sweeping under the chair im sitting in as to how close she is to me) she said " that works too!" My response was ma'am just so you know we had reservations, it's not like we just walked in Off the street 40 min before closing time!!" I looked at my friend and we decided to leave. Oh, but they made us pay for the drinks that no one even got to drink! I am a chef, I have never ever walked out of a restaurant before... when my food is wrong I don't even complain, unless is has the one foods in it I'm allergic to then I just kindly ask for something else or have it made the way I originally ordered it. I'm simple and hate confrontation at a restaurant. All four of us adults have been in the restaurant business at some point, we all know there are bad days or end of day hardships, but we tip very well and well, we probably could have made her day a little better... but instead we got insulted and they got bad reviews... I'm sorry to the owner of this very cute diner. I've been wanting to go for a very long time. My parents are regulars and I was excited to try it. I'm sorry to the elderly man who was so kind,BUT We should not have had to pay for the drinks we didn't get to drink, and my friend was over charged for theirs. I wish our visit to our favorite little town could have been more pleasant. We did end up going to Molly Butlers for dinner.. they treated us amazing.... and they didn't even know about our terrible experience down the road unail we were finished as we thanked them for bringing light...

This was our 4th time eating here, the first three times were great. This time was not, we waited 1.5 hours for food to be served, we waited patiently as we understood it is Greer days and very busy, however the food was not up to par. I had a grilled ham and cheese which was was delivered with a solid slab of congealed cheese on it. I also opted for onion rings and was served fries instead. Another person ordered a chicken, bacon and Swiss sandwich, which was served without the cheese. They did not like the texture or flavor of the chicken. One other person had the fish fry special with tomato basil soup, which was served at room temp. My 11 year old grandson went to the counter to ask for ketchup anf the boy who works there told him to be patient, after we had already been patient for an hour and a half. When the server asked how everything was and I told her my food was not good. When they asked about the check I requested they remove the two entrees we did not eat. The same boy who was rude to my grandson began to quiz me about how much of my meal I had eaten. "How much did you eat"? "Did you eat your fries?" Of course I ate my fries, that was the only decent part of my meal & it wasn't even the side I ordered in the first place. This conversation continued to deteriorate with this boy and the owner trying to convince me that I was just one of those people who eat all their meal and then complain to get it for free so it was OK for him to be rude. All they had to do was look at the table or ask the server, both meals I was asking to be comped only had two bites out of them. Anyway, we won't be back which is a shame because we had enjoyed our previous visits, and had actually discussed how we should give them another chance long wait on a very busy day and even bad food can be forgiven once, being hostile and rude to...