Augusta Vin — Restaurant in Fredericksburg

IF YOU'RE AT AUGUSTA VIN WITH A SERVER NAMED ADAM - JUST LEAVE NOW.

Now, for everyone else, here’s how Adam, a server at Augusta Vin, ruined a bachelorette celebration for my dear friend a recent Saturday. (Spoiler: The female-run Barelle Vineyards ended up saving the day!)

There were six women in my party. Only the bride-to-be had ever visited Augusta Vin, and it was her one requested stop. For the rest of us, it was our first (and probably last) visit.

We arrived around 1 pm, and the winery was busy, with a short wait to be seated. However, since we didn’t want a guided tasting, the two friendly hostesses seated us immediately on the back patio.

Shortly after being seated, a female server dropped off bottled waters without asking if we wanted them. She also brought more than needed, and we later discovered they were $1 each, so just a heads up. After that, we weren’t acknowledged for about 20 minutes, making us wonder if patio guests had to go inside to order. A friend was heading to the bar when Adam finally arrived.

Adam’s first words to us were that the team was short-staffed and they’d run out of everything but charcuterie. No problem—we only wanted bottles. We ordered a bottle of Albariño and requested samples of two Rosés to decide which to buy. Adam disappeared for another 10-15 minutes before returning with the bottle and the samples. Once we chose our Rosé, he poured four of us a glass of Albariño (which was delicious), while the bride opted to wait for the Rosé. Adam said he’d be “right back” with a bucket of ice and the Rosé bottle.

That “right back” turned into 31 minutes.

At the 25-minute mark, we flagged down a hostess for our check. By then, we’d been there over an hour, and two people (including the bride) still had no wine. The rest of us were drinking warm Albariño, as Adam never returned with the ice.

Five minutes after we asked for the check, Adam reappeared as if no time had passed, ready to uncork the Rosé. One of us politely, but firmly, said we no longer wanted it and just needed the check for the one bottle since our Uber was arriving in 10 minutes. Adam said "OK" and disappeared again. As our Uber pulled up, we walked inside to flag it down and to pay at the hostess stand.

While walking through the indoor dining area, Adam spotted us while serving another table and yelled across the room, “You need to check out with me for that Albariño.” I told him we’d be waiting at the front, as usual.

During checkout, Adam had a condescending attitude and tried to charge us for the Rosé! He also made a snarky comment about not expecting a tip.

I understand the vineyard was busy—it was a beautiful September Saturday. But we watched every table around us, including another bachelorette group of 15, receive consistent service. We couldn’t even get the bottle we ordered or an ice bucket.

Apparently, guests are also supposed to receive complimentary chocolate cake, which we saw every other table get but not us.

Adam’s poor service put a huge damper on the bachelorette festivities, but thankfully Fredericksburg has plenty of amazing vineyards—like Barelle—even if Augusta...

This place is for wine snobs only, and management made that very clear. My husband & I went to Fredericksburg for a quick get away while I was on spring break. Being new to wine in wine country we decided to book a winery tour, and we selected Augusta Vin. The VIP tour was $55 per person, and you got to see all the behind the scenes stuff. Not knowing the area, we arrived about an hour early. The hostess was the only one worth the trip as she was very nice. She has as sit at the bar at the end. Asked us if we would like a glass of wine, but was not able to answer our novice questions to see which one we should order directed us to the servers. Well 30 minutes later when NO ONE has asked us if we wanted a glass of wine much less greer us I asked the hostess if the seats we were in were designated as do not serve seats to which she said no. I explained how long we had been sitting there with not even a greeting when 2 servers looked at us & looked away even when directly across the bar from us like a bartender in a bar. My husband and I were casually dressed in shorts, again, being new we had no idea what to do or expect. There was no dress code anywhere online & you couldn't get a real person when you called. Everyone else has the appearance of seasoned wine drinkers and the ability to spend lots of money. I didn't care we were trying something new. When the manger was called it happened to be a gentleman who also looked at us & didn't greet us. I told him what happened he apologized for not greeting us & the kept changing his story as to why we were IGNORED! I let him know that we may not look like your other wine drinkers but we had money to spend too. We did get a refund. Make sure you look like a experienced wine drinker with high dollar jewelry & clothing looking like you have...

Disappointed After 7 Years: Misleading Membership and Poor Customer Service

I’ve been a loyal customer of Augusta Vin Winery for over almost 7 years and always enjoyed my visits. That changed recently when I signed up for their wine club membership after being told by the bartender that I could cancel anytime. There was absolutely no mention of a one year commitment or any cancellation fees at the time of sign-up.

When I needed to cancel due to moving out of the state, I emailed the membership department expecting a simple and professional resolution. Instead, I was told by Irene that I was locked into a one-year contract and could not cancel. After I explained what the bartender had told me, she then mentioned a $50 cancellation fee; something that was never disclosed upfront.

To make matters worse, Irene’s response was clearly AI-generated and lacked any understanding or empathy for the situation. It’s obvious that neither the bartender nor Irene fully understands the membership terms, or they are being intentionally vague to trap people in. If Irene had a real grasp of the policy, her first email would have included the cancellation fee instead of simply telling me I was stuck.

This experience made it clear that Augusta Vin cares more about money than loyal customers. I joined the club because I genuinely liked it, but after this, I will never return. I’ve already informed my friends and family to avoid this place. It’s not the welcoming, family-oriented winery they claim to be when money is involved. It’s just a business focused on squeezing every dollar out of its patrons.

Seven years of support, completely wasted....