Update: After writing this review, we were reached out to the owner of Romanelli's to help rectify the scenario. It may have taken this review for it to happen, but none-the-less, they reached out to make good and we appreciate it. They brought lunch to our work for everyone and apologized. We're want to believe this was a very off night and unfortunate timing for all of us.
This is by far one of the worst establishments I have ever given service to. I will preface this review by stating that the food was good, but unfortunately, the rest of the dining experience outweighed the food.
The service at this establishment is deplorable. My company booked a holiday party with their event coordinator over a month before our intended date. When we arrived at the establishment, we quickly learned that there wasn't any parking. Hastily, we tried visiting their website which looks like it wasn't updated in many years and had to end up calling.
From the moment we called, we were instantly put on hold without any hesitation and was on hold for 5 minutes. Normally, I wouldn't make any fuss seeing as this was a Saturday night, but the waitress later on in the night stated how the restaurant had been extremely slow for the past 3 weeks. More on this in a bit.
Once we received communication, we were told to park on the street which was EXTREMELY dangerous since it is a busy road or on the dirt lot next door. I am sorry, I am not looking to have any issue with the mud and the large hole in the ground. Reluctantly, we practically parked on the sidewalk and entered.
Mind you, we had a party of 18 and we had made reservations OVER A MONTH prior. Unfortunately, they were busy and seated parties in the room that we had reserved. This led Romanelli's to seat us in the back of the restaurant that was considered outside. IT WAS FREEZING. A majority of our party wore their winter coats throughout dinner and we constantly complained to which we were told to keep the doors shut. That is great except the one waitress was constantly leaving and arriving which proved the whole door solution useless. At one point, we were trying to justify lighting the Christmas tree on fire because we needed some kinder.
The waitress kindly informed us that she was overworked after being slow for 3 weeks and that she was not only working our party of 18, but also working other tables. That caused her being completely frantic and constantly forgetting different orders. We honestly had people at the table assisting her because we felt bad that she not only had to work our table, but other tables all alone. We were not provided someone who would focus solely on us nor was she provided any assistance.
We had a number of individuals at the table who were always missing a drink or food and it took a good moment for the waitress to establish that the food was no longer available or drinks. This caused a number of people at our party to be without their food or drinks while the rest of us dined around them until they were informed of this.
Normally, I am not one to write reviews because I understand that establishments have off nights. Unfortunately, WE WILL NEVER GO BACK TO THIS RESTAURANT because despite trying to contact the restaurant or the event coordinator, NO ONE WILL RETURN OUR CALLS BECAUSE THEY ARE AWARE THAT WE ARE UNHAPPY. It is astonishing that an establishment that can accept a bill of over $1,000 can pull this garbage on a company that is trying to hold their annual Christmas party.
Yes, the food was good, but honestly, you can go to many other institutions and receive food just as good, if not better, but also receive quality service that appreciates you servicing their business. I highly recommend anyone thinking about giving them their business to think otherwise and severely question your decisions if you would like to hold a...
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