Ordered caramel swirl coffee with a bagel cream cheese spread and the coffee was terrible they did not put the sugars in the coffee that I requested and the cream cheese was not on the bagel as I requested. I asked the worker and she stated that they no longer do so which I know is a lie cause when I came her a few weeks ago another associate did as I requested. Customer service here is gone to the dogs and the management needs to vet their associates better and ask if they truly want to work with ppl. I get it it’s busy here but hire more ppl. Unacceptable will not support this...
   Read moreSimilar unsatisfactory experience as other reviews.
Visited May-2025, staff poorly trained and disorganised. Equipment not functioning properly and some food items have run out, how can you run out of ice tea and skim milk?
Dunkin has good offering of drinks and food, their people, process and equipment is letting them down.
If you cannot manage so many drink combinations then why not go back to selling just donuts and coffee only.
3 stars,...
   Read moreI ordered an iced macchiato with coffee milk and was charged extra for coffee milk. I watched as they made the drink and saw them put whole milk only in the drink. The kid making it asked about coffee milk and the coworker said, "oh it's ok they won't notice." Poor quality of employees ripping off customers. Thank God I was standing right there and watching. Don't order from this location. If they can't do something simple what else are...
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