Choo-Choo Bar B-Que — Restaurant in Georgia

We have always loved Choo Choo! We eat it almost once a week. I got of work today at 6:30 and went to get my fiancée. I called in a order at 7:22 for two killer potatoes. Then I remembered that I forgot my wallet at home. So my fiancée tried to call them to tell them that we would be there right before 8:00 when their suppose to close. Nobody would answer the Phone and after three calls In a row trying to be courteous they turned the phone off so it would go straight to voicemail but the mailbox was full. The phone stayed off from 7:27 until now and is still off. We tried to reach out on FB messenger hoping someone in management or the owner would see it and make them turn the phone back on. We got there at 7:56 to find the closed sign in the window and and the employees just stared at us through the window and I sat there waiting for them to come to hand us our order. Instead the girl staring at us just put headphones in and gave us a mean look and turned around and left us sitting there. I stubbornly waited for another 10 mins or so and a worker walked out the back door to leave. I asked the young man if I could get my order? He said what order? I said I ordered two Killer potatoes over the phone. He said we haven’t had a phone order all day. I said oh Is there another location? He said no even though there’s one in Chickamauga but anyways I pulled up the number I called and said is this the correct number? He said yes. But we haven’t had a call in all day. I said well who did I speak with? He said I have no clue but nobody here. So I showed him where I spoke to someone here and he just kept repeating we didn’t have a phone order all day. This is the worse service I’ve ever had. I never leave reviews and definitely not bad ones because I understand people have bad days and stuff happens. This wasn’t that. This was straight disrespectful kids that should at least have a manager or at least a responsible person running this company. I’ve had my own company for over three years. So I know how bad reviews feel to most companies and try to never hurt the image of a company or impact their sales. But I only leave this because the employees tonight didn’t care about the company, customer, sales or even having a shred of respect. So I leave this in hopes that the owner will have a chance to know how his business is handle or should I say not handled at all and make some serious changes before he loses all his customers. We’ve been loyal customers for many, many years and always recommend this place. I just can’t believe what just happened and hope other customers will be treated better or at least respectful in...

This is the first time i have tried choo choo bbq.. Usually I go to Miller Bro but, today i decided what the heck... Let me start off by saying i was greeted by the sweetest young lady whom was very patient as I rattled my order off and she graciously repeated it to me to make sure it was correct which i enjoyed! Then I pulled around and it wasn't a long wait at all then another friendly young lady greeted me with my order and she made sure all was there!! All i have to say is i will be a repeat customer!! The ribs were AMAZING perfect smokey taste fall off the bone just a big hit for me!! I will say i didn't care for the slaw or the tater salad but that's because I usually only like my own!! So hands down I was very pleased with the service and food and I...

I was totally surprised at the prices, service and how nasty it was. Did they sell out to a new owner. The prises are high and higher if you use a card. The front door is covered in grease and mold and inside if you look in the window the back door will make you wish you had never ordered. This use to be a favorite but now it's really sad how it went down to nothing. That will be my last time stopping. Lol unreal they also got my...