It was recommended that we make reservations⦠which we did for 6pm⦠we arrived at 5:50 and it was CHAOTIC. After we finally found someone to check in⦠we were seated around 6:20. Which, we went ahead and placed out order (6:20)At around 6:40 a gentleman walked up to a table next to us and told the guest who had finished eating⦠and just sitting there talkingā¦if they were finished eating if they mind excusing themselves because he had reservations for 530 for a large party and it was now 640. I think, that would have came better coming from someone from the restaurant rather than a customer. When they sat down they told us⦠the hostess told them their reservation was at hold up because the people just sitting there. Around (7:05ā¦. Mind you we ordered at 6:20). The waitress ( Selena, very nice ⦠but you can tell she was overwhelmed) came by and brought our drinks and we inquired our food⦠and she explained she was going to checkā¦. But was getting stopped at every table on her way. 7:15 they brought out the party of 12 food before ours and they were seated 20 mins after usā¦( they too inquired about their wait on food time). So we asked our server if we could speak to a manager. 7:25 a YOUNG lady( in all black) came over and asked how can she help. We asked if she was the manager (she looked very young)ā¦.She said ā well kinda , my family owns the restaurant. We proceed to explain our concern with the time line⦠of being seated, getting out drinks and now waiting almost an hour for our foodā¦. No apologies, no invitation to maybe bread while we waitedā¦but rather she commented ā if you ordered crab legs and there is only one chef cooking crab legs for the whole restaurant. ( not sure why you would have only one chef cooking whatās considered the specialty of the night) When we asked how the table next to us was seated 2O min after us⦠and got their food and we were still waiting for oursā¦. Her response was⦠ādidnāt order crab legs ā in a rude irritated wayā¦. And she walked away⦠our server came right after and stated she would go check⦠⦠there are about 4 other tables who were also complaining about their wait time. The food arrived at 7:35( we waited 1 hr and 15 min for crab legs). My friend ordered a fully loaded potato and they brought her a plain potato. I also ordered a fully loaded but they didnāt give me the sour cream. My crab legs were warm and soggy on the outside and cold and sticking to the shell when you crack them open⦠at this pointā¦. I stop complaining because nothing was getting done. The table behind us sent their fish back twice and gave up with dissatisfaction. My friend asked several times for the toppings for her loaded potatoā¦. And by the time we finished eating the crab legs⦠they brought her the toppings for her potatoe( 7:53ā¦..18 minutes later)⦠the lady that said her family owned the business was stopped by another table and asked what was the waitā¦. And a gentleman intervened and told themā¦.we have ONE cook⦠so if you ordered crab legs⦠be prepared to wait. I thought that was rather rude but I had my own issues with my service. We received our bill around 8:00⦠and had to wait in line that was blocking the servers way in and out the kitchen for 15 minutes before we were able to pay. I know this review may not mean much because people will still comeā¦. I just want management/owners to know how their business is being ran and customers are being treated. A lady waiting behind us in line said⦠sheās been before and the service has been declining lately on Tuesdays. I should have been told about the wait time⦠before I sat downā¦and given the option rather i wanted to wait rather than keep telling me my food is on its way. Yes i could have left⦠but after driving 20 milesā¦. And being constantly told my food is on its wayā¦.All i wanted to do was eat. Guess Iāll try my experience in Fayettevilleā¦. Because THIS⦠definitely was not a...
Ā Ā Ā Read moreSorry it's so long, but I want to make sure the truth is completely out. This restaurant used to be amazing! I was so excited when my husband told me Frank's was doing a Mother's Day special and you could order ahead for take-out as long as it was 2 hours in advance. We had been trying to decide what to do because my grandmother can no longer go out and my mother takes care of her, so this was the answer to our problem. Called on Saturday at 4:12pm to order shrimp fettuccini alfredo (3-4 people) and chicken parmigiana (6-8 people) and was to come with salad and breadsticks, told the person on the phone we needed to pick-up around 1:30pm on Sunday, paid, left over a $20 tip (for take-out mind you), and looked forward to Sunday. Get there Sunday at 1:40pm and wait a few minutes because my husband can see they're busy, then he tells them we are there to pick-up, the host goes to check on it and comes back to tell him they are putting it together now. So he waits, no problem, it's Mother's Day and I have restaurant experience so I know it's a mad house. I see other to-go orders come and go while we wait, after 40 minutes of waiting my husband asks the host again to check on our order and he says they're waiting on the chicken parmigiana and it's in the oven. Wait another 15 minutes and the host says they made the wrong size of our order and they're fixing it now. Wait about 10 more minutes and 2 servers come out and offer to carry to the truck. We load it into the truck, we ask does this include the shrimp alfredo because we don't see it, they respond "I don't know, I'll go check." Servers and my husband go back inside to check on this, meanwhile a server comes back out to me (bypassing my husband waiting for them to give him an answer) and asks me for a bag back that they just put in the truck. So I get out, give her the bag and text my husband to see why she took it back. About the time he comes out to see what is going on, the server comes back with the same bag and says it was the right bag after all. So then my husband asked if everything is now there and the server says to him "I don't know, that's what they handed me." We left after being there over an hour waiting for a to-go order that was supposed to be ready and was called in the day before! The manager, Silvia, just stood there most of over the hour, knowing my husband was waiting for so long and never even spoke a word to him. When I posted on their FaceBook page about this experience, the response was condescending and took zero responsibility for the error that was clearly made (whether it be the order was forgotten or they gave it to the wrong person or what). They just wanted to push blame on us for not being patient and understanding for their being understaffed, which we felt we very much were and tried to be extra sensitive to since I know how it feels to work in a restaurant on Mother's Day and they tried to put me a guilt-trip about not being sympathetic to the fact they had to work on Mother's Day. If you can't provide the service you are promising, then don't offer it. They knew the staffing situation before hand and still chose to offer this and we took them up on it and they failed and only wanted to point fingers back at us, paying customers over $225 worth. Not happy, will not return, will not recommend and hope this helps others avoid the...
Ā Ā Ā Read moreThis post for Franks has been coming across my news feed for a week now and I've been wanting to go and check it out. Today, of all days being my mom's birthday, I thought we should go and check it, that it would be a nice place to take her for her. Upon arrival we were greeted and told our server would be Shannon.. after seating us Shannon approached not a smile. Not a warm greeting but that's okay. We got ready to order again. It's myself, my two parents and my three boys. I began to order for my boys. I ordered a kids Alfredo and I asked if I could add grilled chicken. Shannon looked at me and said No you cannot, you can order a side of grilled chicken and add it to your pasta you self when it comes to the table, and it the manner in which she spoke. I guess kind of caught everyone off guard because my parents both immediately looked up as kind of speechless not knowing why she was so offensive to me asking for chicken alfredo at an Italian restaurant. However, to continue on afterwards I asked if we could have some napkins. She proceeded to leave the table she came back. I held my hand up for the napkins. She threw them on the table and walked away at this time. I just went to the front and I asked to speak with the manager in which Diana came from the back. I explained to her what happened. She said oh that's just Shannon she's not a people person. So why is she here!? But I asked, an I supposed to pay for poor customer service where we are being treated rudely and disrespectfully for no reason because she's not a people person. Diana, apologize and said she would get us a new waitress at that time. Ms. Lisa came over to help us. It was fine. We placed our order, Three kid meals and two regular burgers at 4:24. We did not receive her food until after 5:10. Not a sorry..or our bad on the delay.. but everyone else around us was giving their food even people that came in and were seated after us. We were also presented with a specials menu for their specials for today, the crab legs, when we were seated upon which my father ordered 20 minutes after placing his order. We were then told oh well the special doesn't start until 5:00... nowhere on their menu no where on any of their signs no where on the specials menu that was handed to us when we were seated. Was that presented. After we asked for the check, the server walked over and told me oh! We do also add an 18% gratuity to parties of six or more... Again where is this information shown? The customer service along with having cold food, I felt horrible for bringing my mom on her special day. Not being a people person gives you no right to take advantage of anyone, nor be rude to people and that's what you did. Ms. Shannon and Ms.Diana you both...
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