Taco Prado — Restaurant in Georgia

My family loves Taco Prado's food. We ate there once a week since the day we moved to Mableton. Every time we had company, we bought them Taco Prado. The food is one of a kind. Here's why I cut ties. (Other than my previous complaint of high turnover rates and awful customer service) Several times I've gone by to order or eat and they are closed even though the hours show they should be open. Then in late 2018 they changed to holiday hours. Which I get, apparently they aren't doing much business at night (go figure) and to my surprise they actually posted their new hours. But that also meant I have to start hustling more to make it there before they close. I called at 6:00p and asked what time they closed that day, they said 8p. I went to my class which got out at 7:40 and was 3 mins away. I called them as soon as I got out of class to basically tell them, hey I'm down the street please don't turn off the oven. I called 3 times and no one answered. So I get there at 7:43 and the lights are off, and the group of employees are locking up to leave! I had had it. I waited at the door and asked them why they are closed when it says 8. They said because of holiday hours and slow business. I told them I had called less than 2 hours ago and was told they were open until 8. She just stared at me. I told her I was frustrated because I tried to let them know a customer was on the way 20 mins til closing, and that we really enjoy their food and we're there every week. She just looked at me and said "ok". I asked who the manager was and she said she was the manager! (That explains EVERYTHING I previously complained about)I asked her if they are going to change their hours, it should be posted somewhere or, better yet, just stay open when you say you'll be open. Again she just stared and said "ok". I walked away at that point.

We will no longer return to Taco Prado. It's unfortunate and we'll miss the food but I'm not surprised their business...

Today i ordered 3 steak tacos w/ flour shells. I ordered over the phone. i picked up my food and came back to my job. i opened up my tacos realizing they had given me the wrong shells. Instead they gave me corn! i called back and complained and advised them of the error. They wanted me to bring back the food to swap it out AND I said NO! i was not leaving my job to bring back 3 tacos that was wrong in the first place! i asked for a credit and they refused because they wanted the food back. They had to take down my information so that they could speak to the manager about what can be done. I finally received a call back stating that they could not give me a credit and asked could i leave my job to bring back the food! this is a poor business practice. They are inconsiderate ! When i told her i wasn't coming back and that i just work out in the area. She again asked me "when could i come back? i said to her Monday(that was if i could receive a credit for their mistake) she then said OK well bring the tacos back on Monday.. who the HELL asks a question like that. i will NEVER buy any food from them again! And not to mention they rip people off by not giving them free chips and salsa like the other Mexican restaurants. I am done with them! I went to the location...

My first time visiting 11/12/18 Customer Service was great. I ordered 2 chicken tacos with lime and cilantro. A veggie bowl no beans add pico de gallo. I checked my food and everything looked fine. Lunch time get ready to eat. The veggie bowl had like 2 spoonfuls of rice and the rest was nothing but lettuce, tomatoes and bell pepper. Disappointed I went to the tacos. First off when o open the foil there was an odd smell. Then the suppose to be chicken was dark. Realized it was pork which I don't eat. At this time it's after 9pm. So, I called today the young lady stated we do not put bell pepper in our food and there is nothing we can do as you didn't call us yesterday. I explained I figured there wouldn't be any compensation. I couldn't call you because you were closed and I couldn't bring back as we can't take anything out of my work place. For my first time visiting as much as I love Mexican food. I will never go back...