A group of six of us went on August 19th for a birthday lunch. This was my second time eating here. The first time had it's issues but this time, there was so much wrong. The server was inattentive and extremely. We needed a few minutes to look at the menu. When the waiter came back with drinks he asked if we were ready to order and we said yes. He said he'll be right back he forgot his pad. He left our table, went to another table, took their order, and served them drinks before he came back to take our order! We had to ask for limes, more chips & napkins multiple times before we got them. We had to ask for piles of dirty plates to get removed from the table and ask for drink refills because the waiter never bothered. Appetizers came after the main course was served and they were cold. Chorizo Tacos were ordered, it's pico was missing. Pollo Loco was ordered, it was missing it's cheese. Fajita nachos were lukewarm. Fajita Quesadilla, a special quite cold. I ordered Grilled Polo Tarascos. For whatever reason it did not come when the rest of the main courses did, and remember the appetizers came after the main courses, my order did not come until after that. It was supposed to have mushrooms on it but they were missing and it was supposed to have onions on it but there were like literally two strands of onion and it was cold. The cold appetizers and my cold meal was sent back and taken off the bill which it should have been. Then the waiter forgot about the kids birthday and had to be reminded for the 3rd time. I said there should be a discount on the bill for all that went wrong. The waiter said the manager wasn't available to...
Read moreWent in on Wed. June 26th for lunch at 12:30. There were all of 2 other patrons at lunchtime, That should have been a dead give away as to what to expect. They advertise lunch specials for around $5 so I' thought I'd give it a go.
The plate I wanted was only allowed rice OR beans. When I inquired about getting a side of beans OR rice to compliment my meal, I was told it would be an addtional $2.50 cents. So, to get a side, it would be 50% of the price of the meal as a whole. Naturally, I declined the ridiculous amount, (side note: they lost opportunity to make some money be being too greedy)
I opted for another meal, beef burrito that came with rice and beans. Not my first choice, but what the heck! The food came to me on a plate too hot to touch. Too bad that the food wasn't the same. The tomato sauce was watery and cold, the beef was pale and cold. The rice was overcooked and dry and I didn't even try the beans.
The most amazing part of this, was when the waitress came to see how it was, I told her "take it back, it's not good" and she asked why to which I responded my previously enumerated complaints. And then something happened which I've not experienced before. She picked up the plate, said "Sorry' and said I didn't have to pay and walked off. I was amazed! There was no attempt to fix it, offer an alternative, nothing!!! That waitress cost the store real money by just letting me go;couldn't believe it.
To sum up: food was horrible, waitress was clueless as to how to fix anything; consequence: store loses money and I...
Read moreA one hundred dollar onion with no cheese. Is that what we ordered? Nope. I double-checked. That's not what we ordered. That's a fairly accurate description of what we got, though. You can stop reading reviews now and get your next meal somewhere else. You want details? Okay. We had 3 different meals. Texas rice, Texas pasta, and Texas nachos. That's not what they're called on the menu, but close enough. We also had Texas dip. Now, I know times are hard and can understand using a little less cheese dip to save. But, nachos should have enough cheese to make at least some of the chips soggy. There was so little cheese that 0 chips got soggy. I counted. The pasta had very little cheese. The rice had very little cheese. Oh, and there was at least half an onion sliced up on top of the nachos. This place, though... they committed an even worse sin. You won't believe it. Ready? The DIP HAD VERY LITTLE CHEESE! That's right. The dip wasn't dip. It was meat with about 1 to maybe 1.5 tablespoons of cheese hardened at the very bottom, under all the meat. AND they had the audacity to give us 4 bags of chips! I can imagine somebody laughing until their sides hurt as they put in that 4th bag of chips. Maybe they thought we really wand dry meat with chips and salsa. That wasn't possible either, because the salsa tasted like it came straight from a special salsa spring deep with the...
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