Subway — Restaurant in Goodyear

I am not one to leave negative reviews for restaurants/fast food/retail places as I'm a young adult and have put years into working those kinds of places. So I'm always one to give them the benefit of the doubt. Personally, when I walk into a subway I dont expect amazing service, I just wanna leave with a decent sandwich. However, I walked out of this place fuming, not because of how I was treated or served as a customer but how the workers treated each other, more specifically how they treated the trainee.

Putting aside that the other workers (a girl with green and purple hair, something I'd usually compliment but her style clearly doesn't match her nasty personality, and guy with long hair that had an airpod in) didn't even greet me nor make eye contact with me when I came in (they were doing online orders) as the trainee was helping another customer. I knew she was a trainee as she made a comment to the man at the register along the lines of "sorry I'm new" because she didn't know how to do something at the register (which is perfectly acceptable, but the other workers should be there to help her). I probably stood there a good five minutes as the other workers right in front of me were silent pretending I was invisible. Clearly leaving all the work of the walk-ins for the trainee, disgusting.

The trainee finishes the transaction with the man, goes on to wash her hands and put on new gloves, IMMEDIATELY I LOVE HER, she passed her food handlers test and actually cares. She asks me about my sandwich build very politely and I tell her I want flatbread. For a moment she couldnt find the flatbread as it was kept separately on the back counter, perfectly reasonable when you're new to a job to not be able to find something. She asks the colored hair girl where it is and she instantly looks annoyed and very passively aggressively shows her. A moment later after the colored hair girl goes back to the mobile order the trainee asks her a clarifying question about the cut of the flatbread for a 6-inch, the girl COMPLETELY IGNORES HER, again disgusting. Then when i wanted my sandwich toasted the trainee needed help with the oven, the trainee asks the same girl and she audibly SCOFFS at the trainee then proceeds to answer her question. I am horrified. So much of me wanted to say something to the colored hair girl but I am a very reserved person, but I wish I did.

This attitude infuriates me. I understand working at subway probably isn't fun, but we all end up at a job to pay the bills. These kinds of jobs are where I've met some of the best people and now friends I know. Even if you're not there to make friends the least you can do is be friendly as stress and passive aggression does not make an efficient work environment. I'm sure we all want the job to be easy and smooth. You can't have the store run smoothly and efficiently if these people aren't trained properly, and with this attitude meeting them, SCARED to ask questions. I'm someone that picks up the routine of these jobs pretty quickly but I cant do that if I have a rude trainer and I don't feel I can ask questions. if I were in the trainees shoes the amount of anxiety I'd have to work there. I have quit multiple jobs because of this attitude, but I've never seen it so blatant and right in front of customers faces. Not to mention, the amount of turnover youre gonna have if the trainers and managers have this attitude.

Do better, Sarival Subway. This is despicable.

To the red head trainee: the sandwiches you made me were great, you seem so kind and I hope you can take can take that kindness and work to a better environment. I know job hunting is terrible nowadays but I...

🌟🌟🌟🌟🌟 5 stars - Highly Recommended! 🌟🌟🌟🌟🌟

I've been a frequent visitor to this Subway sandwich shop for quite some time now, and I must say, it's consistently exceeded my expectations in terms of quality, service, and overall experience.

Let's start with the food: The sandwiches here are always fresh and made to order, with a wide variety of bread, meat, cheese, and topping options to choose from. Whether you're craving a classic BLT or feeling adventurous with a custom creation, they've got you covered. Plus, their veggies are always crisp and flavorful, adding that extra crunch to every bite.

Now, onto the service: The staff here is simply fantastic. They're friendly, efficient, and always willing to accommodate special requests or dietary preferences. Whether you're in a hurry during the lunch rush or taking your time to decide on the perfect sandwich combination, they greet you with a smile and make sure you leave satisfied.

As for the ambiance: While it may not be the most extravagant setting, the shop is clean, well-maintained, and offers a cozy atmosphere for enjoying your meal. Whether you're dining in or taking your sandwich to go, you can always count on a comfortable and welcoming environment.

And let's not forget about value: The prices here are reasonable and offer great value for the quality and quantity of food you receive. Plus, they frequently have promotions and deals that make dining here even more affordable.

Overall, I highly recommend this Subway sandwich shop to anyone looking for a delicious, convenient, and satisfying meal. Whether you're a regular or a first-time visitor, you're sure to leave with a smile on your face and a satisfied stomach. Keep up the great...

Dear Subway,

I hope this message finds you well. I am writing to provide feedback regarding my recent experience with an online order placed through the Subway app.

I placed an order with the app, which indicated that my meal would be ready for pickup at 11:40 AM. However, upon my arrival at the specified time, I found that my order had not yet been started, despite the app showing that it was ready. This was particularly frustrating as I could have stayed in line and potentially received my order faster than using the app.

As someone with a limited lunch break, accurate timing is crucial, and this delay caused significant inconvenience. I would appreciate it if future orders could more accurately reflect the actual preparation time to help avoid such issues.

Thank you for your attention to this matter. I look forward to a more seamless experience in the future.

Best regards,

Luis

UPDATE: 25MINS AFTER MY ORDER TIME & THERE BEARLY MAKING MY SUBS.

UDATE: RECEIVED MY SUBS @ 1215 FOR A TOTAL OF 1HOUR AFTER AN ONLINE ORDER. WHAT A JOKE OF AN...