Gordonsville Ice House — Restaurant in Gordonsville

I literally never leave reviews unless the food is that bad or it’s that good. This is Honestly the worst chicken I ever had. They were kinda busy so I figured must be good food. The Family 8 piece is what we got and they delivered it to us with no silver ware, plates, or napkins. I went and found my own eating utensils and napkins and we ate off the massive platters they brought, by the time we got plates we already decided not to eat anymore of the food we barely touched. Chicken was over fried, and the seasons they use were not conventional. Maybe it was ancient fryer oil but the smell coming off the chicken was unbearable I have a stomach ache riding home writing this review. Biscuit was ok nothing special. Green beans seemed bland and somehow oily. Maybe butter or margarine on them but other than that weird slippery shine no flavor. The rolls tasted like a glove with old fryer oil grabbed them, the southern slaw was pretty decent, I was worried it would be bad after everything else but it wasn’t bad, not the best but edible for sure. And lastly the redeeming part of that platter was the side salad came with very fresh looking greens, and was a pretty large salad for a side salad. Salad probably best thing on the table and it was just some cucumbers, baby tomato’s and lettuce. Server was cool and comped us half the meal since we didn’t touch most of it. We went here with gift cards we got for Xmas. Drove an hour to get there to be pretty disappointed. 10/10 go somewhere else unless you want food like mama used to make and your mama was...

The orginal review is months old. I had increased to 2 stars this past week. But after the owners response i lowered by to a 1 star. What a smoe. I have eaten here on several occasions and the food was good however on my way back from Richmond on a weekday. I ordered 5 chicken sandwiches and asked for TOL and beer ranch and garlic dressings for all 5 to go. What I received were 5 burnt (they were black) dried out chicken sandwiches. 1 slice of tomato, 1 small lettuce leaf and 1 small slice of onion. And 2 beer ranch and 1 garlic sauces. I laughed my butt off of how screwed up this. I can't believe they would serve this. I live too far away to go back.

I ended up throwing my sandwich away less than halfway thru since no amount of hidden valley ranch would fix this over cooked dried out monstrosity. Even the buns were burnt as were the potatoe wedges. Which is a crime.

I should have noticed something was wrong when this place is usually packed. There was one customer in the place. I'm just wondering if the regular cook was sick and they found someone off the street that googled how to deep fry. Or maybe it's how it is on a week day and the regular customers know that and avoid it like the plaque.

What is really upsetting is I gave a 20% tip. Which is way too much for the lack of competent service I received.

Lesson learned don't order take out over the phone here. Sit down and order. That way if you get what I got you can pay for your drinks...

Ordering takeout from here was a mistake. I tried to use their online ordering option, but it did not provide the full options the normal menu does. I called to place an order two hours ahead of pickup time. I was told that I could not place an order ahead and would need to call back during the rush to do it. I called at the time she suggested. They couldn’t hear me over their music, so I gave up and tried again with the online order. Again, it couldn’t take my online order for normal menu items. I called once more and finally was able to place an order. When I arrived 30 minutes later, I was told that “right after we took your order, we ran out of hamburgers, so we need you to choose something else.” Seriously?! They had taken my name and phone number when I placed an order yet did not contact me to choose another menu item until I arrived. Total lack of customer service. Won’t be coming again.

Update: After waiting another 15 minutes for a new entree to be prepared, we took the food home and discovered that half of it was missing. What was there was overcooked and missing the requested condiments. They refunded my card. I hope they can get their act together because it could be a very nice spot under different...