Jack's Family Restaurant — Restaurant in Greenwood

The customer service at this greenwood location is god awful. This morning was not just the second but third time I’ve dealt with the same issue. I pull up to the drive thru for breakfast, I’m the only one in line, and I’m given maybe 2 seconds to see what I want before I’m rudely asked if I’m ready. I told her no, she gave me maybe 2 more seconds before asking if I’m ready again, I said no I just got here. She then with an attitude asked if I wanted to pull up and look at a menu as if I’m holding up an imaginary line behind me. I told her no, that would defeat the purpose of coming to the drive thru, and there is a menu in front of me I’m currently trying to look at. I rush to make my order without really know what I want. Get to the window and they’re talking about me in the back where one of the employees is trying to explain to the other who had taken the order that I had literally just pulled in, explaining off my responses she wasn’t happy with. I told them I could understand being rushed like that if there was actually a line or something but I’m the only one in the drive thru. But again, this is the third time this very scenario has happened with them. Evening crew has always been delightful, it’s the breakfast crew I keep having...

This is my second review of Jack's in Greenwood. I stop by the drive thru at least 3 times a week to pick up breakfast for me and a coworker. Heck, some of the ladies know who I am as soon as I place my order! The staff is always generally very friendly.

The trend lately is or them to be out of items on a regular basis. One week, they were out of orange juice for several days. Another week they were out of eggs for several days. Several times they have been out of toast for the big breakfast sandwich, which is what I normally get. The first time, they asked if they could substitute a hamburger bun for the bread. I said sure and it was just as good. The next time they were out of toast, they said they were not allowed to substitute the bun for bread and have never been allowed to. Again this morning they were out of toast for the sandwich. It is becoming a common occurrence.

I will continue to visit Jack's as I enjoy several menu items and the food is always fresh, hot and good. I just wish whoever does their orders would make sure they are ordering correctly and that they be consistent on their...

This was the first time I have ever eaten at Jack's. The chicken was freshly cooked and deliciously seasoned. The biscuits were fluffy hot and tasty. The potatoes and that oh so good gravy were on point. The only thing that ruined the experience was when I came in to check on my mobile order, it hadn't come across their system yet and the cashier telling me that I didn't place my order even after I shown her my order on my phone. So after she finally realized I wasn't lying, she told the fry cook to drop some more chicken like I had ruined her day! But soon, her attitude changed when my wife and daughter walked in. Instead of her saying, sir or however you are to address the customers, she said "hey your food is ready." So without being ignorant as she were, I just got my food and left, and hopefully, Jack's read this and handled this situation...