SO DISAPPOINTED in this restaurant. (Groton location). The food is very good here but the management leaves something to be desired. I'm not sure if there is foul play going on or if there was some honest mistake. Over the holidays I bought some gift cards, and as a promotion I got 20% of what I paid in gift cards for myself. So I went tonight to use my $15 in gift cards. When it came time to pay and she went to run the cards, the waitress told me there was $0 on each. I was annoyed so I asked to speak with the manager. After some time she returned and said the manager was not there, and she didn't know where he was or if/when he was returning. She told me to pay the bill and come back another day to figure it out! I asked to speak to the person in charge. She told me no one was in charge. "Just servers" were there. Seriously? How can a manager leave the restaurant with no one in charge? I asked her to call the manager on the phone. She said there's nothing he can do unless he's here. She didn't want to call him. Finally she called after I raised my tone, and insisted she call because I wasn't leaving until this was resolved. After some time she returned, having spoken to the manager on the phone, and she said the manager was able to apply the $15 gift cards to the bill.
This whole experience really left a bad taste in my mouth. I would be beyond livid if the $75 gift I gave over the holidays doesn't work! (I just asked the person and she has not used the cards yet.) And if those cards do work... how coincidental that my 2 gift cards that I didn't pay for (and thus didn't get a receipt that day for) didn't work. And that the manager left without telling the staff where he was going or when he'd be back or what to do if a situation comes up? Or to tell them to call him if needed?! The food is very good but I will not go back anytime soon, if ever again. Surely I will never buy gift cards...
Read moreOrdered for a take out on Tuesday night. The place was crowded. The lady at the front said they are working on the order and it should be out in 4-5 minutes. This "4-5 minutes" turned out to be more than 40 minutes! The owner did come and apologize for the wait but the lady could care less. The Cauliflower Quesadilla and California Green Tacos was awesome and you could taste the fresh ingredients! The seafood burrito was supposed to have shrimp and crab meat and I could see 3 shrimps and no crab meat in the whole burrito! The churro was supposed to come with ice cream and it didn't! The Chocolate Abuelita cake tasted something my 11 year old makes using a microwave. You could taste the cake crumble in the mouth. The nachos did not come with salsa. We really were very happy to see a Mexican restaurant in the neighborhood and had very high expectations for the place, but needless to say was disappointed with the lady in the front and most importantly the food! Hope they get better and would love to try them out hopefully...
Read moreMy friend got the Hula Hawaiian Quesadilla with sausage, and it was served on a cutting board! That raised a concern in her because we all know a cutting board has to be throughly cleaned because of germs in the pores of the wood, however she did eat her meal, about an hour after we arrived home, she ended up running to the bathroom and was sick the rest of the night through the next day. I got the Carne Asada Carne Asada Tacos they were served on a plate, and they were very good... the service was very good. The place is small. I don't recommend sitting in the booth next to the entrance door during the winter months! It was our first time visiting this tiny restaurant, and unfortunately, it was probably our last time, I'm more of a beef eater, so I found the menu lacking beef entries.. There are much better Mexican places around with a little traveling that I would...
Read more