Highlands Restaurant — Restaurant in Guilford Township

Been here numerous times; never impressed. First, can someone do something about the lady or ladies who answer the phone and act like you're inconveniencing them by daring to request it they have capacity to serve you food? This is, after all, a restaurant.

Perhaps a discussion about "on-stage vs off-stage" might help. For example, when a customer calls to ask about pizza takeout, the server shouldn't go on about how busy they are and how they can't keep up and how they won't deliver your pizza for two hours. Maybe they are short on staff, but customers don't care.

Second, how about some differentiation between "Woodlands" and "Highlands"? People who don't live in Galena 12 months out of the year don't know the difference. And - and I can't emphasize this part enough - they don't care. Customers should never go to one establishment to be told that the "food is at the highlands tonight." What does that even mean? Do they only function part-time?

Last, the food is not very good. These are the ONLY restaurants in the Territory. The basic food like wings and pizza should be better. This is not the high-end restaurant its operators think it is.

I would recommend the following:

Have ONE restaurant that is full-service. Make it clear which restaurant this is. ONLY advertise the other one as a bar.

Stop trying to be a 4-star restaurant and just be good at what you do: burgers, wings, pizzas, salads.

Train your servers and greeters to act like this isn't their first job. And also explain to them that customers are GOOD. Tell them that if customers are a bother, they should try a different industry.

I've said my piece. We are property owners in Galena and have been coming here for decades. I've never understood why there can't be an actual functioning restaurant in...

Our party of 6 arrived about 8pm to a fairly full bar. We were seated quickly in a corner near the window so we had a lovely view.

Our waitress appeared in a timely manner and took our drink orders. Once our drinks were delivered, the waitress told us there was limited food available from the kitchen...sandwiches and salads, but no entrees or pizzas. We inquired as to why and she said something to the effect that when they weren't real busy, sometimes they closed the kitchen early.

While we thought this was odd (there are few restaurant options in the Eagle Ridge Resort and as previously stated, the bar seating was nearly full with people still being seated after our arrival). We ordered our food.

We noticed other tables were being served pasta dishes and other hot food items, so we inquired as to how that happened. The waitress apologized and told us that she only shared with us what she had been told with regard to a limited menu.

Poor business! The restaurant lost money on our table. The waitress comped us with a nice discount and we tipped her on the full bill before the discount because it wasn't her fault.

The food was nothing special for club sandwiches, fries and a Philly cheese melt.

There is some cleaning that needs to be done on the chairs. Around the seats, in the rungs of the chairs there was a large accumulation of crumbs and the arms were sticky.

When the options are few, you go...

Have gone here twice since covid had started. The first time the female hostess was pretty rude to us since we didn't have a reservation, but sat us anyways. We returned here for a party of 6, had called before hand to see if they had a table available and they said to come on in. Again the same female hostess was there and was extremely rude to us saying she didn't talk to us and that we didn't make a reservation, then demanded I tell her who I spoke with. We we're not pushy about getting sat as we understand they were busy, but she sat us anyways. We then heard one of the fellow waitresses complaining out loud about people showing up without reservations. The food is delicious and the view is amazing, but have to say the first greeting you get by an unfriendly hostess and an unfriendly waitress does not leave the best taste...