Subway — Restaurant in Hardeeville

We stopped here for lunch, while traveling around 9 hours. This Subway is inside a gas station, so I’m not entirely sure who is responsible for the common areas. That being said, the standing water on the floor in the common areas near the soda fountain plays no role in my rating. The gentleman who started making my sub (name tag identified him as the GM) was ok. He moved a little slower than I would have liked, but not obscenely so. He wasn’t super personable, but again, nothing awful. After he pulled my sub out of the toaster, he set it on the counter near the veggies, and there it sat. I would say it was at least three minutes before the female behind the counter wandered over and asked (I think) what I want. She mumbled horribly, and I was essentially guessing what she was saying. She asked my wife what she wanted on her sub, and the response was mayonnaise and mustard. My wife paused to give the woman an opportunity to get the sauces applied before continuing with the rest of the vegetables. The woman rudely said, “give me the vegetables”, which was repeated, a second time, since my wife couldn’t figure out what she was saying, due to the sentence not really making sense. My wife went ahead, and rattled off what she wanted, which was all applied correctly, up to the point of the onions. Whatever, decent memory, but no need to be nasty, especially since you couldn’t remember all of it anyway. Even with this nasty, can’t be bothered to deal with customers attitude, I was pleasant the entire time. I paid with a credit card, and she asked if I wanted a receipt. I responded, “yes please”. She literally held the receipt around shoulder level, and when I reached out my hand to grab it, she dropped it on the counter and walked away. After all that, I’ve had better subs at any other sub shop I’ve...

The woman behind the Subway counter at 1pm 2/14 was pushing steel bins around as we waited patiently. It felt good to stand after our long car ride. She said I lied when I said I couldn’t hear her. ?? From then on it went downhill with an attitude and then she even pretended like she didn’t hear a requested ingredient …with a stare down, no less. It was surreal but I know Subway has standards and she simply was choosing not to represent. As we ate, there was a loud conversation (for me to hear) with another employee about the medical brace I was wearing. It was both a hurtful and negative experience. For sure. (Edit: As we left we realized the woman who made the loudest repeated remarks about my brace was actually the checkout person and maybe the store manager. How’s that for professionalism??? Wow.Just wow. Think twice before you go down this dark hole.) I barely ate my lunch because I was so uncomfortable.

CUSTOMER REP RESPONDED: Brandi Sutton (District Manager Subway) used this as a teaching moment.She reviewed surveillance tapes with her staff and notified the gas station employee’s boss about inappropriate behavior and poor customer service. I am still horrified it went down so badly but I’m sure (🤞) it won’t happen to future weary travelers. Be...

Horrible troll of a woman behind the counter yelling at customers. After she refused to put more than two tomatoes on someone's salad or even to cut the slices in half claiming it is a SC DHEC directive, many of us standing in line decided to go elsewhere. Number of tomato slices & cutting them into smaller pieces has nothing to do with SC DHEC directives. The old woman was just lazy and rude to customers. When the customer she was harassing said she has eaten in Subways in Columbia SC, and never was treated this way the woman accused her of lying about living in Columbia because she had a New Orleans Tshirt on??? Then she refused to change her gloves being the woman had Celiacs and didn't want cross contamination, and she would not put dressing on the woman's salad, claiming all dressings had to be applied by the customer from a package, and all they had was diet dressing. Personally, just seeing the brown looking lettuce turned me off! Go elsewhere! I told the customer being harassed to report this to Subway and SC DHEC. I would not eat anything from...