Sonic Drive-In — Restaurant in Hayward

I don't make a habit of reviewing fast food chain establishments, but found I have a few things to say. Since moving to California from Illinois, my wife and I hadn't been to a Sonic. We used to go fairly frequently, but from where we live, the nearest one (this one) is well over a half hour drive each way, and we've got pretty decent burgers a lot closer. But we were kinda up that way, and decided to go for it.

We were a bit after normal time for lunch, and service was pretty fast. Paid with credit card, and didn't seem to be presented with an option to leave a tip.

My wife had a foot-long Coney dog, and really liked it. I tasted it and found it to be a pretty good version of the sandwich.

I had some kind of Bacon Jam burger. I think it was on some kind of special, because it wasn't on the main menu. I basically liked it, but I have a few comments on it. First, I don't know when I've had a tough bun before. Second, the whole sandwich as delivered looked a whole lot more "slap dash" than the one on the screen. Third, the crispy bacon may have been crispy at some point, but that was long before it was brought out to my car. Still, pretty tasty.

For sides: We got Tots. I was expecting them to be a whole lot crispier than they were. We got onion rings. Bold choice to give them vanilla flavor; not sure it works for me.

Got a Butterfinger Blast. Nice that they double-cupped it for insulation, so it hadn't completely turned into a milkshake while we ate our sandwiches. Still, I probably should have ordered it after we otherwise finished the meal. It was pretty good, though I do like a similar item I get at a different chain (with Heath and Oreo) better.

With the meal, we got a couple of tubs of ranch dressing / dip. I don't know what they had in mind for us to do with those. There was no ketchup or salt provided, disappointing my wife.

My wife was really keen to get the pretzel twists with cheese sauce, which we forgot to order the first round, so ordered two of them at the end. She loves the pretzel. This, too, doesn't much resemble the photo on the menu. My wife said, and I think this is an exact quote, "The cheese sauce is highly suspect. Want to try it?" I believe that my answer was something like, "Hell, no!". In response, she said that it was horrible and she was throwing it out. My response was, "Good."

All in all, a pretty "meh" experience. Life is too...

I usually would go here and there for my Sonic needs from time to time as it's the closest, I think today marks the last time I'm ever coming here to this location.

I come here around 8:10 as I placed an online order. Once I arrived here, it's packed, though no big surprise as I been here before when it was packed. We buzz the red button to let them know we're at the stall.

They don't come out until 8:37. My brother got everything on his order correct, but the way they packed my 3 piece tender was extremely sloppy and lazy, as if they threw everything into the bag along with my fries. It was also unusual because it's supposed to come in a box. They were also missing my onion rings and toast. After noticing this, we buzz them again saying what we missed. They come back out around 8:41 and went back in and promise to come back out in 5 minutes.

5 minutes passed and they have not yet come out. Ofcourse I was getting impatient despite me trying to understand how busy it was. It was just lack of communication that done it for me. At this point I was just going to leave and ask for a refund some other time.

9:05 they FINALLY came out with the box. I've about had it. I opened my box and they yet butchered my order once more. I didn't ask for tater tots at all as I modified mine to have fries. The food was cold as is. If we hadn't buzzed once more, they would've just kept it. The chicken was dry too!

As someone who worked in the food industry before, communication is key. Don't say you'll bring it out in 5 minutes when you come out in damn near an hour just to get 75% of my order right. As much as I do feel bad, this was unacceptable, really- it is. This place is ran by teens who need a little...

I hate to do this because I am a very patient person but my order experience with this sonic was RIDICULOUS. I WAITED 1 HOUR AND 15 MINS to receive my order. Wanted to come here after a basketball game and drove into stall #12. Took about 12 minutes to get someone on the speaker. (I get it, they were busy) After the guy took my order I waited about 20 minutes and I saw the cars that pulled up to the stalls after us leaving one by one. So, I pressed the button again to follow up with my order. The same guy answered and asked what I ordered. While I was stating my order, the guy quickly said " It should he on the way" and hung up before I was able to finish the order. As a previous employee here, I wouldve checked if the order was inputted and if it was not, I wouldve taken the order again and apologized. Waited another 20 minutes, assuming that they received it. When I saw the drive thru empty and a lot of the stalls were vacant, thats when I decided to go up to the front and talked to a worker. The worker then told me that It was not ordered at all. She then told me to re order again and they will express the food out. Went back to stall 12 and took about 10 minutes! 10 minutes to answer.

On top of all the waiting, My order was also wrong but, I already wasted enough of my energy and time so I decided to leave.

This place used to be a nice family drive-in with a drive thru, trying to stay away from being a fast food type restaurant. But let me tell yall, this aint even a fast food restaurant with how long I had to wait. Lol

Management, If you see this, Please do something because If this was someone else and not me, one of your workers will not have a pleasant rest...