This place consistently lacks workforce for how busy they are. I stood in line behind about 5 people for 10 minutes before realizing there was no one taking orders because they were also making drinks. Worse so, only one person got a drink in that 10 minutes.
Not rating the food because I just walked out. A shame, as I've heard this place is amazing.
In response to the owners: to clarify, I never said it was my first time visiting here. I have been to the drive through several times, but ended up leaving due to waiting 10+ minutes and no movement in the line. I went INSIDE for the first time with my guy who has been there several times and he has complimented the place but also complained about the lack of staff and long waits, so my comment of lack of staff/ long waits still stands.
My reviews of other restaurants are accurate from my perspective. Ignoring the trivial issues is what leads to bigger problems.
Why listen to customer feedback for "trivial" things, might you ask? Let me educate you:
Listening to customer feedback—even on matters that may seem trivial—is essential for several reasons:
Small Issues Can Reveal Bigger Problems. What may appear insignificant to you might be a symptom of a larger issue. For example, a customer complaining about unclear labeling might point to broader communication problems in your product design or packaging.
Customers Provide an Outside-In Perspective. You may be too close to your product or service to see its flaws. Customers interact with it in real-world scenarios and can highlight pain points you never considered. Their feedback provides fresh, unbiased insight.
It Shows Respect and Builds Loyalty. When customers see that their feedback—even minor complaints—is taken seriously, they feel valued. This builds trust and loyalty, which are crucial for long-term success and repeat business.
Competitive Advantage. Companies that actively listen and respond to feedback stand out from competitors. Many businesses ignore what they see as minor issues; addressing them can set you apart and lead to customer satisfaction.
Trivial Today, Critical Tomorrow. What seems trivial now might become a critical issue as your business grows. Early attention to small details can prevent larger, costlier problems down the road.
Continuous Improvement Culture. Encouraging and acting on all feedback supports a culture of continuous improvement. It motivates your team to stay curious, responsive, and proactive about evolving customer needs.
Word-of-Mouth and Reputation. Even minor annoyances can lead to negative reviews or bad word-of-mouth. Conversely, resolving small issues can turn customers into advocates who share positive experiences.
Every piece of feedback is a data point. Dismissing any feedback, no matter how minor it seems, risks missing opportunities to improve, innovate, and connect with your customers. Listening carefully—and acting thoughtfully—shows that you care about their experience, which is ultimately good for...
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