Kirkwood & Co. — Restaurant in Highland

We used to love coming here weekly, and recommended it to all our family and friends. Lately we have had lots of problems, and tonight was the worst! I ordered a frozen strawberry margarita drink as I order every time. Some have been the best, but this one was so bad I had the waitress take it back for another. My husband tasted it and said something was wrong with it. The bartender comes and says in a cocky manner, "Everyone loves my margaritas! I tasted yours and it taste great!"...so I just had it taken off our tab! She never even offered to re-make it! Then when we got our meal, my husband's green beans were so spicy hot he couldn't eat them! We didn't dare ask for an exchange in green beans!He asked for lots and lots of butter and it took 3 times to get the amount he wanted for the huge baked potato, and the outer skin was burnt in places! The waitress was very slow to come and check on us and we had to get her attention several times and then wait.Their food of late hasn't been great.Horrible experience tonight as shown in the rating of the stars! Salads have had big chunks of lettuce near the core and inedible, so we quit ordering them! The breaded tenderloins come with the outside breading off or it comes off when you try to eat it. Quit ordering them. Other food is unreliable as to what you will get. We are so sad as it really was good food at one point; too bad! The only good thing I can say it always smells clean. It is often very loud so we try to sit in opposite side of the loudness if we can. Doubt we will be back. The rudeness of the bartender, slowness of the waitress, unreliable condition of food you will get all play a large part of us not...

In downtown Highland who knew ? We went thru Highland for the first time since 1971 when I went to Highland Juco. I didnt even realize US 36 now routes a mile or two south of town.

Took my wife on a long road trip from Dallas, Tx. What a change in 53 years. Then there was a diner for breakfast and lunch on the east end of main and Ernie's bar about a block east of the college on Main....neither is there...even the physical buildings are gone.

Buuuttt Kirkwood has taken over. New (bot sure how new) building on the southside of Main a couple blocks east of campus.

Food from salads to burgers to plate dinners....all very good.

Beer....lots of great beers, even Boulevard from K.C.

Service is great, friendly, knowledgable and they CARE.

If you are headed down 36 east or west...get OFF in Highland and stop into Kirkwood.

Prices are more than reasonable even in the Biden...

Food and the place are good, it's some of the staff that is the problem and why I am giving one star. I have never in my life been treated so disrespectfully by someone who works in customer service. Katie Joe the snotty rude bartender ignored me the whole time I tried to get service. I noticed she done this with just about every female that came up to the bar to get service. No problem for the men, she helped them right out. This was not my first time in here, never had a problem before until this bar tender was working. Never thought I would write a bad review about a good small town restaurant, but this done it. I was not the only person she was extremely rude to either. Still can't believe the rudeness and disrespect. Need better customer service skills...