Dunkin' — Restaurant in Hinsdale

I preordered on the app, did my grocery shopping. Afterwards I waited near the mobile pick up station I saw my receipt there with my order, I figured they were just behind or short staffed. People were ordering and getting their coffee very quick, then after about 10-12 minutes of just standing there (being considerate that they might be short staffed) I asked one of the employees if they were still working on my order and he told me that they were “out of cold brew” he seemed very careless and annoyed, I asked to get a refund and while looking away he responded that I needed to call. A much younger gentleman who appeared he had just come back from break was a lot more attentive and helpful than the other two employees, he offered to make something similar, or to keep the receipt and claim it another time I returned to Walmart, but at this point i just wanted to leave. I was very upset because the other two employees had seen me grab my receipt and wait there for about 10 minutes. None of them approached me or asked me if I was waiting for something. These two employees have very poor work ethic and poor customer service, the way they communicate with customers is the worst that I’ve seen and experienced, they make no eye contact and are extremely unapproachable. This was my second time giving Dunkin’ a chance, both times I had bad experiences but this one was by far the worst,...

They are so short staffed, and almost every morning, there is only one employee, who tries to handle online orders, while people line up in person. She does an amazing job of staying focused, but the manager really needs to step up, and either show up when no one else is in, or hire more reliable workers. No one person should have to handle all that, cuz they are going to get blow back, and it's the managers responsibility to make sure customer service is being targeted. If you can't handle being on call to show up when a second person is needed for morning rush. Either push back opening, or show up for your workers, and help them. I have lost orders, because I had to get to work, and couldn't wait for one person to take so many orders and only be able to do so much. And I DO NOT blame the one lady that is constantly by herself on a regular basis. Wish I knew her name to shout her out, but she doesn't lose her temper at what I'm sure is plenty of upset...

Everyone is very nice and they don't waste any time taking your order and getting your order to you. Over the Thanksgiving holiday DD was swamped with black Friday shoppers. It was amazing how many staff were behind the counter, all working together like a fine tuned machine from taking your order to keeping the long line moving. And Krystal, the Manager, has always been pleasant and friendly. And finally, the Hinsdale DD has the best coffee of any...