Awful experience. They made us pay for our food and we didn’t even receive it. Our waitress came to our table 4 times in 2 hours. To start, a lightbulb was being changed right over our table. After ordering, drinks, food, and appetizers, it took 10 minutes for 3 alcoholic beverages to come out. Mind you, people in our party who ordered food after us received their food within 20 minutes. When our drinks finally came out, our waitress became confused and began arguing with us. In the meantime, one person in our party had to walk up to the bar to get us water which we had been out of for a while.When we asked about our food our waitress swore in our faces, in front of children. While we were waiting 2 and a half hours for our food, another table received 5 rounds of drinks, (we received one round), our waitress proceeded to take multiple shots with that table. The food that was received was cold, or sat in the kitchen for 10 minutes before coming out. Our table ordered a grilled cheese, pizza, blt, cheese bread, and a Philly cheese steak. 2 hours and we did not receive anything. Our waitress was clearly drunk only paying attention to the men who were...
Read moreI’ve always enjoyed visiting Fallen Timbers. While no establishment is perfect, it’s important to remember that restaurants are run by people—and people are human. Behind the scenes, there are often challenges such as staffing shortages and the training of new team members, which can impact service temporarily.
It’s unfair to judge or attempt to damage a restaurant’s reputation based on a single negative experience. Doing so not only affects the business, but also the many individuals who work hard every day to keep it running. We all have off days, and a little patience and understanding can go a long way.
Let’s strive to be honest and fair in our feedback, avoiding exaggerated claims and remembering that we’re all...
Read more0/5 Stars – Intoxicated server ruined a family visit. My experience Fallen Timbers in Beulah, MI, was utterly deplorable, largely due to a server who appeared visibly intoxicated. Their unprofessional behavior and complete disregard for our needs—made the evening unbearable. Orders were delayed, ignored, or flat-out wrong, and the staff’s apathy only added insult to injury. Despite the venue’s reputation for pool and events, this shocking lack of professionalism tanked any positives. Management must address this egregious issue immediately; a drunk server is unacceptable and a disgrace to this establishment. We won’t...
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