The Grille Room at Woodloch Springs Country Club — Restaurant in Honesdale

I recently dined at The Grille Room at Woodloch Springs Country Club, and I have to say it was one of the most frustrating dining experiences I’ve had in a long time. I ordered a simple salad, and when it arrived, I noticed black spots all over the cabbage. Immediately concerned, I brought it to the attention of the staff, who brushed it off by saying this was "normal."

Normal? Are you kidding me? I don’t care what they claim—it’s pretty common knowledge that black spots on vegetables can be a sign of mold, decay, or other spoilage issues. Even if these spots weren’t mold, they certainly weren’t something I expected to see in a fresh salad at a restaurant like this. What’s even worse? There was absolutely no apology from the staff! They didn’t offer to explain the situation in detail, replace the dish, or even ask if I’d like something else. The level of indifference was shocking.

I was sitting there, disgusted by what was on my plate, expecting someone to at least acknowledge the issue, but the staff seemed completely unbothered. It felt like they couldn't care less about addressing the situation or offering any kind of customer service. Instead of apologizing or offering to refund my meal, I was left sitting there with my inedible salad while the staff went about their day as if nothing happened.

How can a place like this think it's okay to serve questionable food and not even offer a solution? It’s not just about the food itself; it’s about how poorly they handled the situation. The absolute lack of accountability, the poor training or perhaps even arrogance in dismissing my concerns, and the total disregard for the customer’s experience is baffling. A simple apology and the offer to replace my meal would have gone a long way, but instead, they chose to ignore the problem entirely.

To top it all off, the atmosphere was just as bad as the service. I left feeling insulted and completely ignored. There are plenty of restaurants that would value their customers and ensure a better dining experience—this is not one of them. I will never return to The Grille Room, and I urge anyone considering this place to avoid it at all costs. The combination of questionable food, poor service, and lack of concern for customer satisfaction makes this place a complete failure in my book. Do yourself a favor and...

Went here 3 days in a row for dinner, and each time the service was inconsistent and terrible. Also seems as if each time as well we was not even welcomed! Our first visit was on a Sunday evening around 8pm meanwhile they closed at 9pm, when we walked in, 2 adults and 1 baby and 1 kid, the older male stopped us and said he was unsure if the cooks was still in….then the waiter told him “oh yea they are fine” mind you many others walked in after me and didn’t get the same unwelcoming statement from the older male bartender!! 2nd time service was so so, even while there was a belligerent man at the bar who clearly was served way too much and kept getting served and definitely not someone who should be in a family resort restaurant. My 3rd and last time, service was terrible, was asked if we had a reservation but didn’t ask anyone else that walked in after us the same question!!! We was served no water like everyone was was or like we was served the last 2 times! Just overall poor customer service and favors more for the regulars that they want to over serve alcohol too and only want to serve people of Caucasian decent! If you are a minority , a family, or not a regular don’t even waste your time drive 15mins off the resort and you will get better service and value!!!! This experience has left a bad taste in my mouth with my...

Came here the third time because we loved it each time. The Burrtta was juuuust not great I mean you dont have to make the burrata right its what it comes with , dry and flavore less fruits (its was my bday so was really looking forward to this dish) Today the service was really mediocre at best. they were about to have a golf tornament maaaybe thats why but does that mean that food dives down many points we still received the same bill so go figure !! Also mu drink was 80% ice (watermeloe margarita hmmm where is it ?? the serve told me she can take the ice out but that doesnt mean more alchohol !! Thank you maam!!

Not impressed :(( Do not think we will be back which is sad as there arent that...