The Coffee Shop — Restaurant in Humboldt

Let me start by saying under the recent ownership this place was the gem of Humboldt. The food was delicious and the staff was beyond amazing.

I recently visited under the new ownership. The food was horrible. It took us 30 minutes to get drip coffee. There were two women working and both seemed to be totally oblivious to what they were doing.

They had no situational awareness. They had no manners, and they were literally not able to properly communicate with customers. They moved slowly and without purpose. It was the oddest thing I had ever seen at a restaurant.

The food was brought out one plate at a time and was not good at all. Some of it actually tasted of cleaner. Over half our table just stopped eating.

The two women were not apologetic and did not seem to care. I saw both of them in the kitchen laughing and goofing off while they were presumably busy working.

This was the worst service I have ever had anywhere. This is very sad as under the previous owners this place was incredible….as fine a place as you would find in any large city.

The new owners will not be in business very long if they don’t get a handle on staffing.

I hope they are able to make a 180 degree course correct. Do not waste your money here if things don’t change. We wasted $60.

I hope for the sake of the new ownership and the town of Humboldt that The Coffee Shop can get on track.

In fact I am not leaving this review at all to complain. I am leaving it for the benefit of the new owner. If I ran a new business and my staff were this incompetent I would want to know immediately. I want the new owners to be prosperous, and I want The Coffee Shop to do well.

The two women who were there doing nothing productive told us the owners were out of town which was quite obvious considering...

When I think about a restaurant’s performance, I typically consider value, quality, and experience/customer service.

Value: the value isn’t great. A macchiato and chicken melt (no side) was $15. Macchiato at decent coffee shops are usually $4.50 to $5.00. The sandwich for $8 should come with a side of chips, fruit, or similar IMO

Quality: coffee quality was excellent. Care and attention went into the preparation of the macchiato. Quality ingredients. The food quality however, much worse. This has been pointed out in other reviews as well. My sandwich was more or less assembled from precooked (warmed) chicken and basic ingredients. Nothing special here. Chicken melt was extremely dry. The sandwich wasn’t dressed with a sauce, one mustard packet provided. I think the owners can really improve the overall quality of the food

Experience: excellent customer service, friendly staff, live entertainment is offered at specified times. The coffee shop is decorated well and there’s plenty of seating. Doesn’t feel like you are cramped in sitting with others. Live entertainment wasn’t provided at the time of my visit however, there was a cozy corner where the artist would perform. None of the staff was wearing masks or gloves if that’s important to you.

I’d probably come back for a drip coffee...

So, let me start off by saying the negative first because I always like to end on a good note.

Negative: I ordered a Chai Regular, upon receiving it, it was the exact temperature that you would like when drinking a hot chai tea. However, the taste was not it. It tasted as if the mixture contained spoiled milk cause after three sips to confirm that I taste was I did then I poured it out. Sorry, but $7.00 ($6.58 but rounded up) isn’t hitting no where near Dunkin, Dutch Bros, Starbucks, Green Frog, Human Bean, or other coffee shops I’ve visited. Also, there’s not a lot of foot traffic which from my view point isn’t good. Especially during lunch hours.

Positives: the vibe upon entering is the same of the coffee shops that I visited while I was living in Seattle, Washington. Gave a very calming environment and atmosphere. The restrooms are extremely clean and the whole place is just what you’d ask for in a coffee shop. The customer service is very nice and sweet to speak with.

However, given that the atmosphere and the customer service is the best part about it and the snacks being fairly typical tasting, that’s about all I have for you.

Now is everyone’s experience going to be different? Yes, but this was just overall a bad...