Chick-fil-A — Restaurant in Huntsville

Update: THIS WAS THE BEST CUSTOMER SERVICE I HAVE HAD IN A VERY LONG TIME! I went in on a Friday evening, and after waiting patiently for around 20 minutes, I decided to check in and find out what’s going on. Apparently they had a busy day, and they ran out of the items I had ordered.

The manager on duty, Daniel, did not hesitate to try and make things right for me. After providing me a full refund, he tried to fulfill the items on my order that they still had. He even took it a step further and offered to get me my order the following week.

I did return, and even though he was not there, the manager on duty happily got me taken care of. Top notch customer service

I love having a Chick fil A on the north end of town, but it is unfortunate that it is tied to the school, as they close when school is out. Food is good, although it is a bit more inconsistent than some of the other Chick fil A restaurants. Having said that, I am SOOO happy to have another choice that has some healthier options, even if I rarely get them. Lastly, you do not need to be a student to order, so feel free to...

This Chick Fil A is terrible. They move incredibly slow and begin to close early. I came at 6:00pm (they close at 7:30pm) and waited in line for someone to take my order for 20 minutes before they finally told us they’re not taking anymore orders (40 minutes early). Someone else in line told me that when they came for breakfast one morning a server told them that they’re no longer serving breakfast. The customer then told me that the manager came out and told them that they are still taking orders and the server was wrong. It seems like the servers shut down early when they’re ready to go home and don’t want to work anymore if the manager...

The cashier was very friendly but that was it. They only have three options for breakfast which is odd to me but I went along with it and figured the food would be good. Chicken biscuit was very hard. I could’ve probably threw it through a window if I tried. Got a frosted lemonade and there was so much hair stuck to the outside of the cup. Disgusting. I will never go back. They definitely need new staff or to be retrained. I...