The Grille — Restaurant in Huntsville

Date of Visit: July 23, around noon Location: The Grill, Huntsville International Airport (HSV), AL

Absolutely the worst customer service experience I’ve had at any airport restaurant.

Upon arrival, there was no one at the host stand or bar—just an empty, unwelcoming entrance. After waiting around awkwardly, a bartender finally appeared (name was either Julie or Judy) and managed to make things even worse.

She was unpleasant, dismissive, and completely uninterested in offering any form of service. When I asked about a specific beer, her only response was a cold, condescending “No.” No alternatives, no suggestion, no smile—just complete apathy. It was as if my presence was an inconvenience.

If you don’t want to work in hospitality, stay home. Don’t pretend to offer service while treating guests like a nuisance.

I left feeling unwelcome, insulted, and embarrassed for even walking in. Management should seriously consider who they put on the front lines of customer service—Julie/Judy should be fired immediately. Her attitude is a liability to both the restaurant and the airport.

Avoid this place...

My family was flying back to Europe on Friday (10-12-18), and we had a little time to spend together before they went through security. So we decided to stop at The Grille (inside the airport), so they could get some hot tea & an OJ. We sat at the tables "outside", and Ms. Mary D. is who waited on us. She was very-very attentive and nice -even though we didn't order any food. She brought out the tea box to let my Aunt choose which one she wanted, which was very nice. My Aunt has MS & had her walker with her, but this saved her having to walk unnecessarily. Ms. Mary came by several times to check on us. We were spending more "time" talking rather than money, but Ms. Mary still went above & beyond in my opinion. If I could have afforded it, I would've tipped her even more just for her kind heart & service. I hope her managers appreciate her, as much as we did. She deserves a BIG KUDOS! ...

Good lord the breakfast was terrible here. The place offers a "breakfast buffet" and there's barely anything available. No eggs made, they gotta be ordered. They got containers that were supposed to have bacon and sausage and they've been out for about 30-45 minutes. The grits and potatoes were mostly cold. When the bacon was brought out it was already gone. More people came in and told the server that there wasn't anything available when they walked in. The fact that it was $16 per person for THIS was egregious. The server was good tho! At a place with a "breakfast buffet" there was no buffet and barely any food available. In terms of other pricing and omelet here would cost about $20. Overall it sucked coming here as a...