Wendy's — Restaurant in Hyde Park Township

This is what you get for $18.56 . They kept typing in the wrong order. I got three different totals, one was $31.- -, $24.- - then finally the accurate total, which was $18.56. One young woman and three young men tried to get the correct total. I sat at the drive through window watching all this activity pertaining to my meal. I must admit I was losing my patience. They also had to take the sack of burgers back so that they could unwrap the burgers and make sure the order was right. They were also out of lettuce and no discount was offered for that inconvenience. when I finally drove away from the window I parked and checked my meal. I was very disappointed in the way the burgers looked. I took inside and showed it to the manager. I’ve never had a baconnator before but I’ve had a bacon pub cheeseburger before and it didn’t look like this. I asked him should there be some kind of melted cheese like nacho cheese consistency on there and he said “yeah there should be,doesn’t look like there’s any on yours though” 😳. He then said “ do you want some more cheese on it”? I figured I’d better leave before things got worse. I said no, and left. I get better looking cheeseburgers from Burger King and my local corner burger joint. Wendy’s is not worth my time or money and I’m not going back there anymore. I didn’t even eat the burger because I was so angry. My husband had both. I asked him how were they? He said “ Eh! It’s Wendy’s “. I should have saved my money and ate my home cooked leftovers, which I ended up...

UPDATE

I went to this location again… after the below review. I asked for no cheese on my burger as I am allergic. The wonder person assured me it was no cheese. I got home (20 min away) and there was cheese on my burger. They WILL NOT REFUND over the phone… and DO NOT CARE about the customers. AVOID THIS LOCATION AT ALL COSTS.

I went through the drive through and ordered a pretzel bacon meal grilled chicken wrap and a double big bacon. When leaving I noticed the receipt was NOT correct. So I asked them if this was the right food. They ASSURED ME it was, and that it was a mix up of the receipts. I ASKED them if they could check to make sure as I didn’t want to touch anyone else’s food… they AGAIN assured me it was correct. Now I am home… and I have COLD fries… and NOT the right order. I attempted to call them and there was NO answer. Absolute failure on their part. I DEMAND a refund. CHECK FOOD BEFOFE YOU LEAVE THEY DO NOT KNOW WHAT THEY ARE DOING. My order was missing the double big bacon, AND the chicken wrap! To make matters worse… I called and the phone rang but no one answered…and now it goes right to busy signal, so I can’t even get in touch to get this fixed. This is VERY...

The place is pretty clean. The drive-thru was busy for the evening. There's an outside patio with two tables and only one of the umbrellas was up. The staff was ok for the most part. They weren't super friendly, but weren't outright mean either. One of the two freestyle drink machines was out of order. I decided to try out the loaded nacho cheeseburger and chicken sandwiches. My order was ready within a few minutes and I soon after realized they forgot the "loaded" part. The cheese burger barely had any tortilla strips on it and definitely was missing the little nacho bits that the chicken sandwich had. No effort was into presentation so they were just sloppily thrown together which explains why it got into my hands so fast.

The food is ok. The loaded nacho cheese burger is better than the chicken sandwich. The American cheese was at least melted due to the food being hot. There were no napkins in the bag which is a first for me. Luckily I had some on me otherwise I would've been in a pickle since I had left the...