Busy Bee — Restaurant in Illinois

I have always had a great experience ordering from this restaurant via DoorDash. It is our favorite breakfast spot to order from.

Unfortunately they have recently removed the option to select certain things within the app, like your salad dressing choice or which soup of the day you would like. The customer also cannot add their choice as a message, as the app now states: “* The store has chosen not to accept special requests. Contact them directly with questions about their menus.” Per this message, I have always called to let them know and each associate is kind and helpful.

Unfortunately today was a let down. Amanda did not provide a positive experience whatsoever. Their frustration with apparent phone issues and a busy restaurant were taken out on me in order to rush me through my choices. Amanda was very short with me, and was clearly overwhelmed and having a hard time. They told me I need to handle the selection process through DoorDash, which is different than their restaurant instructions within the app, as provided above.

My recommendation is to allow the customer to make selections within the DoorDash app so that a workaround such as this is not required. If that is not possible, the restaurant has the option to suspend their DoorDash participation entirely, or perhaps just limit DoorDash participation during their most busy in-restaurant hours.

Their food is good, so we hope for an improvement with the staff’s patience and DoorDash...

I hadn't been to Busy Bee in a very long time and I won't be going back either! Prices were quite a bit higher than other restaurants. We were turned off my the waitress that seated us. She looked at the clock & looked aggravated that we came in. Come to find out she got off at 2 so she probably wasn't happy we got there 20 or so minutes before that. We decided to just order a combo appetizer to share and when we got it, it was awful! Teeny tiny onion rings except maybe 2 of them, 2 chicken fingers, exploded mozz sticks, and burned rock hard mushrooms. We did ask for a new order of the mushrooms, but they came back almost as done as the first. We got served ranch in a mug with a spoon and ate off of saucers not regular plates. Our waitress acted strange and would walk up to our table and stand there staring out the window and waiting a bit to speak to us. We paid at the register and gave her a tip and we didn't get a thank you or anything. As far as pricing, everything has gone up I know this, and I wouldn't have questioned it had the overall condition of the place and the environment been a little more upscale. Very disappointed! 2 stars is...

Oh my, where to start... I really can't recall the last time I ate anywhere with such awful food. My meal came with "French Onion soup", but it was really just onions in beef broth. There were no croutons/toast or baked cheese. Just onions and broth. It actually was the best tasting item received, which is scary. I also decided to order the Fisherman's platter, which consisted of some stuffed shrimp (horrible, icky bad), scallops (bad, but not horrible), perch (tolerable) and breaded shrimp (somewhat tolerable). none were fresh by any means.

For some reason, I felt it was necessary to also order appetizers, which consisted of freezer burned jalapeno poppers and Saganaki. The Saganaki had a weird consistency and was unlike any I've ever had before, but didn't taste as awful as everything else.The bread served in the basket was sealed in plastic and had significant condensation inside. I'd hate to think how many times that bread has been placed on a table.

The servers were very nice, but the food was incredibly bad. Like, I really had to think of the last time I had food that bad, bad. Fair to say I would not...