Lake's Pancake House — Restaurant in Illinois

I rarely give bad reviews and I hate giving them but I value trust, transparency, and accountability.

This restaurant mischarged me $85, and what should have been a simple correction turned into a month ordeal. The first time I called, the manager answered and assured me she would take care of it. Weeks later, nothing was resolved. Instead, she began completely ghosting me—never following through with her word, never returning my calls, and never correcting the charge.

Her own staff (all of them) even admitted they don’t know when she’s available. Each time I called, I was told “after 11am,” but when I called back, she was never there. One employee even told me to come in person. I drove an hour from Mount Prospect only to find she wasn’t there and never showed up.

This is not just bad customer service—it’s dishonest and unprofessional. The lack of accountability, respect, and follow-through is appalling. Save yourself the time, money, and frustration—do not trust this establishment.

Attached is the picture of the bill. The waitress mistakenly charged $34.89 each for two drinks. This $69.78 spiraled into ~$83 because of the taxes,...

Drove past here and decided to give it a try. Was a wonderful experience. We ordered biscuits and gravy and the meat lovers skillet. My partner said the biscuits and gravy were good. He prefers his gravy to have a slightly more meaty flavor, but overall, it was excellent. The biscuits tasted fresh, and the gravy was well seasoned. The skillet was excellent. The American potatoes were greasy in the best way. The cheese on the skillet was the best cheese I've ever had on a skillet. The toast was also very good quality. We brought a small child, and they welcomed him. We did not get any eyebrow raises, and he was treated well the entire time as well. Will definitely come back here and recommend...

Which pancake House is absolutely by far the best breakfast lunch and dinner you can find anywhere around here. Their food is absolutely amazing I would strongly suggest coming here if you want to have a really good meal. Or if you're hungover this is the place to be for the next morning. The staff waitresses and waiters are extremely nice people you could tell they take care of you as a customer and they care. They like to talk to you know how your day is going or what you have planned. I would strongly suggest coming to this place like super strongly. Their food is absolutely amazing and the prices are as well. You get a big plate of food for a little...