Cold food. Bad Service. Niki (who I presume was "in charge") went outside to smoke with a man even though there was a line in drive thru and several customers inside waiting for food. Tyler, in the kitchen, was busy chatting with another male coworker and not making any food even though he was in clear view of customers. Brittany was attempting to expedite orders, but since Tyler wasn't making food, she couldn't. But, at least she was trying. Nic was on the fry station, but I am unsure what he was doing. There was NO food in these fryers my entire visit. There was ONE customer that the workers gave there undivided attention to, she was petite and wearing a long sleeved blue shirt, I assumed she works at the Pilot, next door. When Niki finally returned from smoking, she hung her coat and proceeded to start handing out food WITHOUT WASHING HER HANDS. After quite a wait, I got my food. SURPRISE...the fries and mozzarella sticks are cold and cant be eaten! $30 for dinner and over half was uneaten.