Pizza Hut — Restaurant in Indiana

I have ordered from this location about 10 times since it opened. When the store manager is around, the food is good. When the store manager isn't around, your order has about 50% chance of being wrong. Then when your order is messed up, the customer service is pretty awful. They have no concern for your issues and are generally reluctant to replace your food. What pushed me to write this review was this evening, my order was wrong. Drove back up there to have it replaced. I was told they couldn't replace my wings, even though I now had to wait 15+ minutes for two new pizzas and they would obviously be cold. After I got the replacement pizzas, I got home and one was wrong again. (I know, my fault for not checking). So I called the store to let them know I was upset, the cashier that answered listened for about 1 min, then told me to have a nice evening and hung up on me. Probably won't do business here again. The crew working tonight is lucky I'm expressing my feelings here instead of with their supervisor/owner. Just one less customer for the New...

This location has to become better about communicating with guests. This isn’t the first time I’ve came in for carry out and it be 20-30 min after my designated pickup time before any of my food is ready. However, tonight there was an issue with their fryer. I wasn’t told anything. Just overheard the workers discussing it. I finally had enough of the waiting/zero communication and asked for my order without my boneless wings. In occasions like this, speak to your guests about the delay or even offer a substitution. I left with no offer of a refund or substitution after I stated I just wanted the rest of my order. Also, I have noticed the ones preparing food do not wear gloves. As long as they are following food safety guidelines and washing hands, etc. I don’t mind it however, one worker came over to cash out an order, handled money, and returned back to the food station without washing...

Worst job I ever had. General manager gets easily frustrated and can not handle high stress situations. And considering how this place operates like a fast food restaurant, that's a problem. She can certainly handle a store, but can't manage people correctly. There's two type of people in this world when your a manager. A leader, who teaches you and try's to help you succeed in your profession. (Which managers so be like) And those who let you know who's the boss. That's the general manager. Don't even worry about talking to the higher ups. They don't care. She makes the store money. So she can basically can get away with anything. She's a racist as well: she's openly talked about her baises with her employees, and if she could: she would refuse serve to any minorities. This is literally the first job I walked out on. Hopefully the last...