Swan Lake Chophouse — Restaurant in Indiana

When first walking into the building they service seemed nice, but as the stay prolonged it was horrible. After initially walking in and ordering drinks with a table of 12 we were told that there was a “$20 cake fee” just for brining in a cake from outside. Continuing, the place was FREEZING cold. After waiting for almost an HOUR they finally took our order for food after multiple families had taken their seats AND gotten their food. During that hour, we did not get asked for refills ONCE, we had to wave down the servers who were all bunched together in an area doing absolutely nothing. When we finally get our food, the only good food was the fries, everything else including: ribs, steak, burgers, ribs, and fish was very bland as if no seasoning was put on it. It was also extremely stale and tasted gamey. Also, the food portions were very very small almost like they were kids meals while also VERY EXPENSIVE ($29-$49). Once again, the servers didnt do anything to provide us any help. The lady who was our main server tried playing off her personality as nice, but you could tell she was either annoyed or mad for no reason. Although, with other groups of tables she would bring water and help them accordingly, as my family is completely hispanic/latio while every other family in the resturant was white, sounds like she was acting r@cist. Continuing, they decided that after their atrocity of a horrible service that they full well need to take an automatic 20% grad. tip. The bill for 6 people ended up being $200+ including the $35 grad. tip. Horrible Resturant, Horrible service, terrible food. DO NOT...

Came here for a birthday celebration with our family all from out of state. This was a place close to some family members who have health issues.

Our server was not attentive enough to our table. We have had dinner here before as a family of 6, and yet again, their servers over a year ago are still not attentive.

My husband ordered the New York Strip ($42) and asked for it medium rare. My brother in law asked for his steak medium rare as well. (Exact same item) both were well done and chewy. I ordered the half chicken and not only was it dry, there was burnt roasted potatoes on my plate. Our waitress never came to check on how our food was, or ask for refills of glasses (as our family had ordered two bottles of wine) and took forever to bring the check. I had also asked for lemons for my water and my husband went up to the bar to get them for me. Our waitress never came to refill my glass of water and we had to ask the bar for more silverware as there wasnt enough on our table. The restaurant was not busy (there were 3 tables in the restaurant and one other table was hers and one table was people who finished golfing). It's sad that a place that is supposed to be finer dining in the area is an absolute disappointment on their service with food prepared in the kitchen as well as...

My wife, kids and I come here every other week and between the weekend of Fathers Day '19 and July 1 they apparently changed the menu(which is fine) but also changed the chef line(as I was told along with the table behind us) as their meal didn't come out as it was supposed to. The quality is a 180 from a 2 week span, literally(wonderful to....what happened). I don't think we will honestly return as the chefs in the back need a recourse training, don't take offense if you're the chef reading this. The Ribeye, which I always get, was severely under seasoned and incredibly dry(order & cooked medium)put you in the mindset of a round steak(but it wasn't, it was a quality issue). My wife ordered the Philly and I promise you it looked like microwaved beef and was SO dry. We asked for a cup of Au Jus to absorb the dryness but they apparently don't have Au Jus anymore. I asked for a 2nd drink, which never came either. It is what it is and I'm not doing this review to "bash" I'm doing this to educate others & the establishment in hopes it will turn back to what it was prior to. This place was always our go to and unfortunately will not be...